Following an auto accident, it’s likely you’re going to have many questions about your health, the law and what happens to your vehicle. At Hance’s Uptown Collision Center, we want to answer all your questions about the car issues, so that you have more time to focus on recovering. As a full service car bodywork shop in Plano that has been in business since 1955, we’ve seen it all and fixed it all. We encourage you to read through the frequently asked questions about collision repair and then get in touch with us to schedule an appointment for a free estimate or to receive any other information that you may need.

Q: What is auto body repair? 

A: Auto body repair is a process of restoring a damaged vehicle's appearance, including repairing dents, scratches, and other types of damage. In addition, collision services can involve repairing mechanical components that were damaged in the wreck, ensuring the car is roadworthy when it leaves the shop.

Q: What kind of damage can be repaired with auto body repair? 

A: Auto body repair can fix a range of damage, including dents, scratches, rust, and paint damage. Auto body repair can also involve replacing damaged parts or body panels and performing frame straightening services to restore the structural integrity of the vehicle. 

Q: How long does auto body repair take? 

A: The length of time it takes to complete auto body repair varies depending on the extent of the damage and the repair shop's workload. Some repairs can be completed in a few hours, while others may take several days or even weeks.

Q: Do I need to get multiple quotes for auto body repair?

A: There is no law that says you have to, but it's not a bad idea to get multiple quotes from different repair shops. This can help you compare prices and services to make an informed decision.

Q: How do I choose an auto body repair shop? 

A: It's important to know that you have the legal right to choose any auto body repair shop that you want and your insurance must pay out on the claim. When choosing an auto body repair shop, consider factors such as the shop's reputation, experience, and pricing. You may also want to check reviews from past customers and ask for referrals from friends or family. You’ll find that Hance’s has built a reputation for excellence after more than 65 years in business.

Q: What should I expect during the auto body repair process? 

A: During the auto body repair process, the repair shop will assess the damage, provide an estimate, order any necessary parts, and complete the repair work. Our shop will also coordinate with your insurance company if the repair is covered by your policy, reducing your stress and streamlining the repair process.

Q: Will my insurance cover the cost of auto body repair? 

A: It depends on your insurance policy and the extent of the damage. Some policies cover auto body repair, while others do not. Contact your insurance company to learn more about your coverage.

Q: How can I maintain my car's appearance after auto body repair? 

A: Regular maintenance, such as washing and waxing your car, can help maintain its appearance after auto body repair. You may also want to avoid parking in areas where your car may be prone to damage, such as near shopping carts or in tight parking spaces.

If you are in need of collision repair in Plano, visit Hance’s Uptown Collision Center. Our family owned, local auto body shop in Plano is staffed by talented and friendly technicians who share the goal of getting you back on the road in a safe, reliable and great looking vehicle. To learn more about our services or to request your free estimate for auto body repair costs for your car, please call (469) 840-9377 or stop by at your convenience.