About Us - Hance’s Uptown Collision Center

Hance’s Uptown Collision Center has been serving Plano, Dallas, Richardson, Allen, McKinney, Frisco and the surrounding Texas communities since 1955.

Under the ownership of Rob Mays since 1995, Hance’s has continued to grow and evolve, ensuring the team continues to offer extraordinary services year after year, even as vehicles become more and more advanced. We invite you to learn more about our team below.

Rob Mays - President

Rob Mays, aka CarNutDallas, has been a lifelong car guy. Back in the days when kids stood on the back seat and did not wear seatbelts, he had his face glued to the window naming every car that passed by. Slipped between his grade school textbook pages, were Car & Driver, Road & Track, Auto week and the Robb Report. Lost in the world of cars, cars, cars, Rob dreamed of where his passion would take him… 25+ years ago it took him to Hance Paint & Body!

Purchasing the Dallas landmark in auto repair with his family in 1995, Rob has made it his life’s goal to provide the best in personal care and attention to detail to those dealing with an automotive dilemma. Rob has worn many hats, but the one he enjoys most is dispensing solid automotive advice free of charge. Rob’s experience includes vehicle sales, restoration and towing, as well as management training with a large successful luxury car dealer in Dallas. Rob is here to maintain the traditions and values of the Hance name.

With the help of his well-trained, experienced and diverse team, he is meeting the demands of the modern consumer and vehicle owner for the metroplex. At the shop’s new location in Plano, Rob is serving the needs of his friends, family, church and growing consumer base of Plano, Richardson, Frisco, McKinney and Allen. Contact his team at Support@hanceauto.com with any questions automotive related or to schedule your repairs.

Did You Know?

• Did you know that you have the freedom to select the body shop of your choice to have your vehicle repaired?
• Did you know that if you would like to leave your vehicle today, Hance’s Uptown Collision Center can get you into a rental right now which will speed up the entire process?
• Did you know that all repairs performed at Hance’s Uptown Collision Center have a lifetime warranty on parts and painting?

Our 7 Step Collision Repair Process

Here’s what you can expect when you trust your vehicle to the professionals at Hance’s.

#1 Vehicle Drop Off

Upon arrival at our facility, the first step is to complete the drop off agreement form which allows us to collect your contact information, negotiate with the insurance company, and begin repairs on your vehicle.  If needed, we will also assist you in securing a rental car at this time.  We will provide you with the best guess estimate as to a completion time, but please keep in mind that many factors can affect the date of completion. As a general guideline, most small repairs take 3-5 working days and a large collision can take a month or more. 

#2 Vehicle Check-In

Next, we will “check your car in.” This process involves verifying the VIN number, mileage, and the license plate number.  We then make a full video recording of your vehicle to document the damage as well as unrelated dents, dings, and scratches that are present prior to Hance’s working on the car. This protects us and you in the rare event of vehicle damage.

#3 Damage Assessment

Once the vehicle is checked in, it is loaded into our management software and a tech will look over the estimate and assess the damage.  The damaged portion of the vehicle is removed and the estimate provided by the adjuster is used as a guideline for replacing parts in an economically feasible manner.  The insurance company has agreed to pay for the repairs to your car, but their preliminary estimate may not fully represent what will be needed to return your car to its pre-loss condition. At this time we may need to negotiate with the insurance company to cover additional repairs. This can cause delays in the repair of the vehicle, but is a normal part of the process.

#4 Body & Collision Repair

After we have an agreed price with the insurance company and all items and concerns addressed, the “heavy lifting and repairs” are in full swing. A technician is working on your car roughly 3 hours a day. In the meantime we are often waiting on parts or allowing special repair materials to cure and be ready for manipulation. Parts fitment and structural “artistry” is time-consuming and requires great attention to detail. Our goal is to be done as quickly as possible, but it takes time to do it right and do as designed by the car manufacturer. We follow their OEM procedures and utilize the latest technology to accomplish our task.

#5 Paint Refinishing

The next task is the paint refinishing process. This is a highly critical step and the one that “makes or breaks” the final results of the repair. Most vehicles spend at least two days in the paint department for an average collision claim while small jobs may only take half of a day. Our painter, with 35 years of experience, is an artist and even in the modern age of computerized color matching and state of the art equipment, it takes time to produce a high quality product. When the painter is finished, he personally takes the car to the technician for reassembly with his blessing.

#6 Reassembly

During reassembly, the technician takes the time to ensure that everything goes back together as planned, that components function properly and the vehicle will be safe and perform as expected.  Your car was damaged, disassembled, repaired, painted and placed back together, almost like surgery with many small components to contend with. At this time we will provide our customers with an updated estimated time of completion.

#7 Clean-Up Quality Control 

Once reassembly is completed, the car goes to our clean-up department and quality control will review the car, test functionality, and go for a test drive when necessary.  If an issue is found or the car needs minor adjustment, an additional day or two may be needed.  We generally will call when we know the car is going to be cleaned-up in order to provide you with an estimated time for you to plan on retrieving your car.  We also finalize all billing at this time and will review the charges and notify you of the amount of money you will need to bring to release your car.

Now that you know what to expect from us here at Hance’s Uptown Collision Center and why it’s best to choose us for all of your vehicle repair needs in Dallas and Plano, TX, let’s talk about why it’s in your best interest to avoid “parking lot sharks.”