Hance’s was chosen after carefully researching area body shops. The appointment was on time and the estimator, Tim Kelly did a detailed job. He then took time to explain Hance’s operation and how they work with the insurance company, automotive body, glass and mechanical subcontractors as required.Post a tour of the operation our decision was made. Administrator Kari kept us up to date during the repairs. Delivery was as promised.We had a chance to meet and thank owner Rob for a job well done. His operation is efficient with a dedicated, caring, attention to detail staff.
08:19 18 Oct 22
About a month ago, I went into Hance’s to get an estimate on repairing my front bumper which had become dislodged (clip broken off) after I scraped a curb with my car. A man named David came out to look at it and he repaired it on the spot without charging me anything! Thank you David!! Great service here and insight about how to protect my vehicle.
17:10 21 Sep 22
Short story is they do amazing work with outstanding customer service!!!I keep my 06 Mercedes E320 CDI in perfect condition so when the bumper,hood,roof and sunroof were damaged my mechanic recommended Hance's. I'm very glad he did. Shawn managed my case and provided outstanding customer service!! He dealt with my insurance co. so all was fixed with no headache for me. Even let me know who to contact if needed when he was out of the office for several days. You will be greeted by Carrie as you enter their office who is personable and very helpful!! Hell even their mascot, Kevin a super chil dog, will happily greet you. The car looks great!! Highly recommend Hance's!!
08:19 03 Sep 22
Very satisfied with the professionalism and craftsmanship of hance’s collision center. From drop off to pick up was very convenient. Even providing me a ride home at drop off was a very appreciated gesture. Being a preferred shop with statefarm was also a plus being that there’s a incentive to finish in a timely manor. SMS updates were frequent and a great addition to the customer service. There was never a time that I was left in the dark. Within five days my vehicle was ready and in pristine condition. Will definitely bring all my vehicles requiring body work in the future only to hance’s.
22:11 29 Aug 22
I just moved from Florida to Texas and I had a tire blow out on the way here. I had to find a place so I looked for the places with the best reviews. Hance’s has earned all those glowing reviews. They were extremely helpful and did the repair extremely fast. If I ever need auto body work done then I will definitely go back here, and I will recommend them to anyone in need
02:24 19 Jul 22
Finished work was best I ever had from a body shop. Paint job is always of high importance and they're able to replicate factory paint. Too many times you see a car one panel is shiny the next one is shiny the next one is murky and clearly poorly painted. I referred someone to take their pickup there today after Amazon driver backed into it.
16:00 01 Jul 22
I was recently involved in an accident in my 2019 XT4 Cadillac and chose Hance’s Uptown Collision to do the repairs.There was extensive damage and they did a beautiful job. They even came, picked up the car and delivered it to me when finished. It looked like it did when I drove it off the lot brand new. I highly recommend Hance’s.They are very professional but they also give you personal service. Carrie was excellent at giving me updates on the progress of the repairs . Sharon Carpenter ..
22:33 18 Feb 22
Cabo is back, and he’s as good as new! Several weeks ago, I shared with y’all how my sweet friend of Alliance Dent Repair, April Joyner Kinsey gave me a referral after I was treated pretty poorly at a large collision repair in Plano.She sent me to Kirby and crew at Hance's Uptown Collision Center. From “hello” this was the best experience ever. They are kind, thorough and professional. Carrie at the front desk is an absolute Wonder Woman. They got the work done quickly and made my brand new vehicle just like new. Estimate from the icky collision place? $1800+. Hance’s repaired my car perfectly for UNDER $400!My car was washed when I picked it up! Sparkling and ready to go! Thank you, April for the amazing referral. Thank you, Hance’s for going above and beyond!!!!💙💙💙
18:20 05 Jan 22
I have used this body shop twice (second time because they did such great work with the first time) and I have recommended it to local friends to use as well. Staff is extremely helpful and knows the industry. The best thing is they do not work for the insurance companies, they work for their customers best interests. Highly recommended. Alton took time out of his holiday vacation (new years) to work with us on our unique situation. He went above and beyond to get us our car back on a day they were closed. You wont get that kind of service from a chain body shop. A++
03:21 26 Dec 21
I understand these aren't the best photos of details with the work done and there is no photo of what my car looked like before, but, just look at the quality and how beautiful my car looks now! Before I received my car on Thursday, it had been a mess in the front with the bumper and more because of a crash and our insurance had claimed total loss on it. However! Huy and I had a fighting spirit and wanted to save our patient (the car). After many searches for places to get my car fixed, I had a very good feeling about this shop and with my first impression with Kirby :). He's an amazing guy and was straight to the point while explaining everything he would do with the car. Honestly, I could trust him and invest in getting the job done here with all my savings. He gave me confidence in their work! Well, when things were set, they always kept me posted with how my car was doing and I appreciated it a ton!Anywho, I am really happy with how my car is, I love it and I would recommend for anyone to get their car fixed up here! Everyone is really friendly here and they make you feel welcomed while informing you with what's necessary. They don't play tricks. Thank y'all and it was wonderful doing business with you guys! 💕
20:08 17 Dec 21
I had an accident in my 2020 Honda Civic., and I needed someone to fix it .So I search through Google and I came across Hance's Uptown Collison. They had real high reviews, and real good testimonials. So I said I'll try them and I tell you they did not disappoint. Ms.Carlyn kept me informed of everything that was going on through text and emails. You all did an Awesome, Awesome job. I Looks like I never, ever had accident. It even look better then it did before I took ittThank you all
17:55 11 Dec 21
Manager John Doughtie is a consummate Professional in every way, andJohn offers excellent work at fair prices. The best compliment I can give anyone is to say they are Trustworthy and Honest. I highly recommend this business to all my friends and colleagues. Robert Smith, CEO American Mediation Association
16:25 09 Dec 21
I was a little nervous to use go to Hance's because I mistakenly thought the location would be the prices would match the neighborhood. Not the case! They have a menu of prices for transparency. They fixed my bumper very fast as a walk-in. A chore I had been dreading for months ended up being a very pleasant experience as I was able to walk to Knox-Henderson and window shop and have a drink and walk back to get my car when it was ready. Great experience.
02:11 30 Nov 21
I was blown away by this company. I got into an accident and searched all over the Dallas area for a great repair shop, which is where I landed with Hance’s. From the day I got in contact with them, I was taken care of, and I was kept in the loop of everything that was happening with my vehicle. When my insurance company fell short, Hance’s still played their part. Even when I thought my expectations were exceeded, they continued surpassing the bar. I arrived to get my car today, and my car was not only beautifully repaired, but they even washed and cleaned it for me. Kirby is the absolute sweetest ever and I cannot thank him enough for everything. Carrie took absolutely amazing care of me from day one. Overall, I would recommend this shop to anyone and everyone. It was a pleasure doing business with Hance’s!
21:37 22 Oct 21
Love Hance! John gave me a very inexpensive solution to my problem to start with. It didn’t work out, but I appreciated the effort to save me money. The repair was done quickly and at a great price. I’ve used them multiple times over the years and I’ve never been disappointed!
20:43 06 Oct 21
I try to keep my 2015 Infiniti Q40 in showroom condition so I brought it to Hance's for repair after a parking lot hit and run. It is obvious they are car people and want to do a first rate job. I was very happy with the work they did and will be back. Great results are the main thing, but the fact that they are courteous and delivered on time was a plus.
14:21 13 Aug 21
I went to Hance's to fix a rear bumper after a minor collision. I had to work with the other person's insurance which is usually a hassle, but Carrie at Hance's took all correspondence off of my hands and made it seamless. I was able to get the car in the day after I stopped by for a quote which is unheard of at the larger body shops. They did take 24 days to fix the bumper but most of that was due to having to order a new one and deal with a slow responding insurance agent on the other side. Carrie updated me frequently throughout the process and was great to deal with. The new bumper came out looking awesome, and it comes with a lifetime warranty on the paint job. All in all, I would highly recommend going to Hance's for any work done. They are also a local business so supporting them feels great! Thanks Carrie and team!
04:22 04 Aug 21
Awesome experience at Hance’s. Everyone here is so friendly and accommodating. Prices are very reasonable as well!Came in to get my mirror cap painted, and color match was spot on. They let me drop off both mirror caps so one could be used as a reference and I was able to keep my car as I waited. Turnaround was about 3 days, but would have been less as they were waiting on a replacement for the paint sprayer on the day I dropped off.Will be coming back if I ever need body work on my car 🙂
04:48 18 Jun 21
This is the second time I have used Hance’s for bodywork on my car. The first time was with insurance and they were phenomenal! They kept me in communication at all times throughout the entire process. The second time I had damage that I wanted to pay cash for and the estimate was fair and the ordering of the parts was quick. They gave me the amount of time it was going to take to repair my car and they came in under that timeframe. As a matter fact they went the extra mile to try to prevent me from paying an extra day for a rental car. The quality of work is excellent and their communication is spot on. They really care about their customers and it truly shows. I could specifically say that John is very good at his job and I apologize for not remembering the receptionist name but both of my encounters with her truly set the tone of what I could expect and what I received. I highly recommend this business for any of their services!
17:25 17 Jun 21
Huge hats off to Hance's. We had hail damage all over our 4Runner. They were great to work with, worked seamlessly with our insurance, communicated clearly and often, and delivered out car back better than before we had the damage. Carrie was a dream to work with too. So friendly, helpful, & communicative. We will definitely go back if we ever need help. Prayers that we don't though.
21:58 01 Jun 21
Hance’s Uptown Collision Center demonstrates a phenomenal customer oriented business model. My experience here was comparable to no other. I felt I was truly heard and valued. The service is impeccable and the employees here at Hance’s are the best of the best. 10/10
14:57 26 May 21
My car was hit and needed two doors fully replaced - I had never gone through the process of insurance and repairs before, and Hance took care of it all! They handled everything perfectly from start to finish. I was kept in the loop throughout the entire repair and my car looks amazing. Highly, highly recommend!!
23:54 19 May 21
Owner Rob and his staff, John were the best! I came in last week for a door ding estimate and they got me an on-the spot estimate and were even able to fix it same day with in a few hours. Rob also offered to give me a ride home while waiting for the repair! My car looks seamless again and I was not only pleased with the work, but the price, too!Thank you, Hance’s Uptown Collision!
10:33 11 May 21
My Christmas present came super early for me this year. My BMW had a pretty bad scratch on the bumper. I requested repair quotes online from several Bodyshop. I received quotes as high as $950. I decided to take my car to Hance’s Uptown Collision. I’m not exaggerating; they fixed my car in less than 5 minutes. I was amazed; I opened my mouth wide in amazement. I couldn’t believe they fixed the scratches in less than 5 minutes. To make this experience even more impressive for me, they did not charge me a dime. Most body shop knowing this is a job that won’t take time would still have told me to leave the car and come back in 6 hours to make it look as if they worked on it for several hours. Some might even claim they changed the bumper; not this guys, I respect their honesty and transparency. Guys, if you need a trustworthy body shop, look no more.John and Carrie, you guys are superstars in my book.
21:52 30 Apr 21
We are frequent flyers with Hance. Rob and his team have worked on several of our vehicles. I have never had any questions on any of the work. They have done simple hand refinishing to complete rebuilds of a total loss vehicle. The work is always perfect and surprisingly fast.
23:28 21 Mar 21
I previously brought my Jeep to Hance’s Uptown Collision for paint work a few yrs back and they did an outstanding job, so I had my insurance also bring my StingerGT to Hance’s after damaging the front nose & passenger fender hitting a patch of ice and going head on into a gate the week Dallas was hit with a snow storm. I worked with Rob & John on the repairs and Michelle was the customer service rep who kept me up to date and relayed messages to the team for me. Upon taking delivery of the Stinger once the repairs were finished, I noticed immediately that it looks better than before the damage even occurred. The paint matched 100% to the adjacent fenders and the fit & finish of the bumper and fender is dead spot on. They even went above and beyond and put gas in the tank for me. Thank you Rob, once again for the superb workmanship of your team and outstanding commitment to excellent work. I highly recommend bringing your vehicle to Hance’s over any other body shop in DFW!
22:58 28 Dec 20
Hance's did an outstanding job repairing a challenging dent on my Audi RS7. The dent was at a point where several different angles and edges meet on an aluminum door. They obviously have some very skilled and experienced people. Customer service was top notch and I appreciated the regular updates. I definitely recommend Hance's.
19:26 15 Dec 20
I walked in for an estimate on damage to the wheel well/fender of my Tacoma and was provided a fair and reasonable estimate for PDR work right away. The next day, I dropped my truck off in the morning and had it back by the afternoon. The PDR Technician did the best he could but because of the way my truck was damaged, he said it was too difficult to get the contour perfectly shaped, so they knocked 2/3 off the price of my estimate. I would say they fixed the damage 95% of perfect and certainly as well as I could have expected (see for yourself, before and after pics attached). The estimate was already fair to begin so they did not have to knock 2/3 off the price, but they did, so I received excellent service for much less than I expected. I'll be going back and recommending them to everyone I know. This is a quality, local shop that puts their customers first. Give them your business.
00:41 16 Sep 20
Alright so this review went back and forth and was even almost a 3 at one point. First impression, 5 stars. Service, facility, and employee attitude are all off the charts. A large branch had fell on my new(to me) C6 corvette and I was as sad as you would imagine. I just dropped a large check for the car so I wasnt excited about following up with a deductable. Kirby did a great job explaining my options.So here's where thing went south. A rear windshield ended up taking nearly 2 weeks to arrive. Now thats not Hance's fault, but you do have to hold businesses responsible for their vendor choice sometimes. However, I'm no pretty patient and Kirby was doing a great job of following up daily until this one Friday.Now I had a contact at this particular vendor and called to ask what was the hold up. He informed me that they had been and installed the glass earlier that day. Well Kirby set the bar high and I was shocked I hadn't got a call. So I called and got nothing at all locations. I got a little concerned as I really wanted my car that weekend and decided to stop by.... Turns out they had closed early for the holiday. I was pretty upset all weekend and was ready to see what bs excuse would be made for why I didnt receive my car and people left early. I didnt leave a voicemail or even want them that I was aware so I could see what they said. So Monday morning before I can even storm my way over there, Kirby on his own, left a sincere and apologetic email about not calling Friday, letting me know that they delivered the glass early that afternoon. No cover-up, full responsibility, and sounded really frustrated about it. You just dont see a lot of that, especially from repair shops. I had a great weekend without the car and when I got her back she was great. I appreciate the integrity and pride the folks here have and really cant imagine myself allowing less from a competitor. Great job from great people!
15:29 26 Aug 20
After getting hit by a traffic cone (no really..it fell off of this truck directly in front of me and went straight into the lower grill of my car), i took it to Hance’s and they took care of me right away! The staff was super friendly, they were honest, and helped me in a very timely manner. They definitely gained a loyal customer and I’ll recommend to anyone who ask.
20:55 20 Aug 20
The biggest shout out to Hance's, especially Michelle & Mike. I can't thank for recommend them enough. We accidentally ran over a green spray paint can (yes, the neon green type) and it exploded all over the back of our black 4Runner. I quickly called Hance's and they said to bring it in. Michelle and Mike quickly sprung into action and lent a hand (and some supplies) to help remove the paint before the sun baked it on there. They were so generous with their time and expertise. It saved us big time. Very down to earth, knowledgeable, and selfless. Many many many THANKS!!!!
13:18 11 Aug 20
Hance did an amazing job on my wife’s corolla! I thought it was a minor body issue but Rob gave me expert advice and I am happy that I filed an insurance claim and had Hance do the work! Even knowing that the whole door panel was replaced I can’t see a difference as they did such a great job!
02:58 21 May 20
No one likes to have to use a collision center, but when you do, you want to make sure you leave your car with a firm you can trust to get the job done correctly. That is how I feel about Hance's - and now I am happy they have been able to open a Plano location - closer to where I live.I have had three of my vehicles repaired at separate times at Hance's. The reason I go back to them is because they handle all the loose ends, they treat me like my business truly matters - as opposed to simply being "another repair", and also put a high value on regular communication with the customer - which in my experience, has included discussions of "best value" to repair my older vehicles - as opposed to performing rep[airs that could potentially cost more than the cost of the vehicle value.If you have ever been to Hance's Dallas location, you may notice that cars are all over the place - packed tightly in that small space in Highland Park.That is proof that they are an established business with a good reputation as folks clearly use them on a regular basis. With the opening of the Plano site, those of us living up here get to receive that same level of car for our car collision needs without having to fight the masses to get to downtown Dallas.Give them a chance for your repair. You won't be disappointed.
20:08 20 May 20
I’ve been a customer of Hance Paint and Body for 15 years and am thrilled to find the same great service and attention to detail at the newest location!I recently wrecked my brand new Mercedes Sprinter into my gate. I called Hance Paint and Body and less than 36 hours later I had a brand new painted fender installed and was back on the road. If you’re looking for honest pricing, outstanding customer service with clear and precise communication then give Rob and his team an opportunity. You won’t be disappointed. These guys are true professionals.
22:38 28 Mar 20
Working with Hance's Uptown Collision was an excellent experience. Within minutes of arriving, Stan stepped in to provide me with an estimate and turnaround time for repairs. The entire office and staff is honest and friendly, as well as easy to communicate with. And the final product was outstanding. Would highly recommend to others.
04:39 23 Feb 20
Great people and great customer service. This is best of the best body shops I've ever been. They did quick response from estimate, updated my car status almost everyday, handled with insurance company for using genuine parts even insurance asked to use aftermarket pieces. I really appreciate their effort and service.
15:03 12 Jul 19
Incredible experience, for insurance reasons, my vehicle was carried in and they handled everything from start to finish. Amy at the front desk was very polite and customer satisfaction was her number one objective. Thank you very much, Amy.Stan over in insurance/estimator. Thank you for managing State farm without any involvement on my end. Everyone who worked on my Tahoe, it looks amazing.Any future car related concerns, my family will only use Hance from here on out. You all knocked it out of the park. Thank you again.
05:53 23 Jun 19
Where to even start when you are so thrilled with the service you've received. Amy, thank you... we had planned on hitting multiple places for estimates and my anxiety went away the moment you started speaking with me.Drew then came into the lobby and you guys asked if I took the check and I said "no.' Drew shared his wisdom on dealing with insurance companies and you Amy, took a tour.of the damage of our CX--5. You saw things I did not see, nor did progressive even catch. All the way down to the damage of the tires I never noticed.We went from an approximate estimate check from progressive of $3800 to almost, if not more than $10k in damage.Drew, thank you for telling me where to spend the money and where I could save, (even got money back into my pocket.) I truly appreciate your hard work along with the team that made our SUV back to where it was supposed to be prior to the accident(s.)Amy, thank you for always keeping us informed. The emails and just saying thank you for being so understanding through the process to us.On a side.note... After speaking with you both, I walked out to my wife and said that I have a gut feeling we should just leave the car with them. I was right... I can't thank you two enough along with the ENTIRE team there.We continue to advise friends to see you if they ever need repairs. The ethics of the company remind me of my late father's company. Be honest, be up front, do work that youre proud of at completion and take care of your customer. The team there, did just that... We will always promote you and will see you again if we ever need it.Thank you for EVERYTHING!John and Brooke Lane
04:16 12 Jun 19
Use Hance’s Uptown Collision! This place is the best body shop I have ever used in my life. The entire staff and everyone I dealt with was friendly and gave me the highest quality of service. They really are the gold standard in Dallas. They made my vehicle look BRAND NEW. Could not be happier with this place. Drew, John, and Rob in particular know their stuff—delightful people. Thank you!
21:59 24 Jan 19
Hance's workers are so friendly, helpful, and persistent and consistent in their communication. My insurance was an absolute nightmare to deal with, but Amy stayed on top of emails, phone calls, documentation, and helped me from losing my sanity. 🙂 I highly recommend!
16:53 18 Jan 19
Hance’s did an exceptional job repairing my car and restoring it back to looking brand new. They were extremely helpful from beginning to end and kept in touch by email to let me know how things were going. When I called with a question, they knew exactly what phase of repairs my car was in and were able to tell me exactly what work was left and when I could expect to pick it up. They also finished much earlier than the original estimate so that was great. They’re the best!
19:17 30 Dec 18
Excellent auto body shop that I highly recommend.I had to have the grille and bumper completely replaced on my 2016 Mazda CX-5. I brought my car in on a Monday morning and they had it done by Thursday afternoon. The fast turnaround was already appreciated, but even more so given that this was the week before Christmas.The price I paid for the work was very fair. The work itself was fantastic. The front office staff was very friendly and professional. They provided status updates throughout the repair process, which was a nice extra.Overall, I'm very pleased. If I have to have auto body work done in the future, I will be taking my car back to these folks without hesitation.
16:03 08 Oct 18
I was in an unusual and complicated situation with my car, and extremely upset after my hood flew open and smashed my windshield on 75. I am SO GLAD that I had been recommended to go to Hance's because everyone I worked with was AMAZING (Rob, Drew, Lauren, and Amy). I really feel they went above and beyond to help me navigate a difficult time. I will always return to them in the future and I highly recommend them to everyone.
17:14 29 Aug 18
So impressed by this business and its owner. I called in with an urgent problem - the bottom part of my bumper had just fallen-off and was dragging on the ground. When I got to the store, the owner jumped out from behind the desk, spent 15-20 minutes under my car fixing the problem with his powertools, and then sent me on my way. I tried to pay him but he refused, just said if I needed further work to give him a call. Hard to imagine a more friendly and helpful businessman. I will definitley go here next time I need auto body work. Many thanks for your help, really appreciate it.
02:33 03 Mar 18
Great customer service and friendly support. The owner Rob was the most trustworthy Body Shop Owner I’ve ever met. Great prices and makes your car like brand new again. If you are on the fence about a Body Shop/Paint choose Hances Uptown I wouldn’t take my car anywhere else
06:00 22 Nov 17
I recently had some work done on a bumper scratch & they were outstanding. They were very friendly, came out & gave an honest assessment of what I was looking at, my options, the amount it would be & a timeline to do the repair/repaint. They said it would be 2 days (which was amazingly fast) & it was 2 days. They did an outstanding job & the result I was very happy with. Overall a very positive experience. I would use them again & highly recommend them.
06:22 26 Oct 17
This was my first experience with Hance's Uptown Collision Center and it was a great one. Rob, Lauren and Drew were all so wonderful to work with, so efficient, so patient, so calm and so professional. The work they did on my car was perfect and done within the time and dollar estimate they gave me. They even sent emails with a chart showing the progress of my repair and when my car would be ready. I highly recommend Hance!
04:41 12 Aug 17
The team at Hance's were incredible and fulfilled every promise made. More importantly, my BMW presented some complex electrical challenges that took a bit more time than expected. But, Rob made certain that I was in no way inconvenienced by arranging for a rental -- at their expense -- completely unexpected, but totally appreciated. While their pricing may be a bit higher than other competitors, their commitment to meeting their customers' expectations and ensuring that I was completely satisfied more than justified their pricing. Their expertise, attention to detail and perfectionism is extraordinary. Don't for a second question going with these guys over other shops. Hance's deliver everything they promise and are completely honest and transparent throughout the entire repair process.
00:15 05 Aug 17
Great communication and work! Done quick and quality is guaranteed. Lauren in the office is a sweetheart. Everyone is so nice and accommodating. A rarity from what I've experienced in the past. Was done on time with no stories. Just excellent results.
16:36 28 Jul 17
Take your car here to be repaired. Hance's found over $1500 more in hidden damage that the insurance company wasn't going to repair. Communication was great- calls, texts and emails to keep me updated. They did all of the paperwork to get the insurance company to pay for the extra damages. The work looks great. Highly recommend.
20:28 13 Jul 17
Excellent service and work. The work came in under budget and ahead of schedule. When was the last time you heard that about body work on your car? I could not be happier with the work. If you have hail damage, door dings or major body damage- go see Rob and his team.
17:19 10 Jul 17
There was nothing fun about crunching the fender on my new car, but the nice people at Hance's made the process painless enough that it almost seems like it never happened. The quality of work is excellent, and they truly seem to focus on what's best for the customer. I hope I never need them again, but if I do they will be the first place I call.
16:00 10 Jul 17
Very good workmanship and responsive service. Owner Rob is a car collector and his passion is evident in how they have their customers' best interests in mind when making repair recomendations. On several occasions Rob actually disuaded me from doing unnecessary work on my cars.