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When your involved in an accident with your vehicle, we all turn to our insurance companies to start a claim and help get our vehicle back to “Pre-Loss” condition. We see on marketing and advertising every day with all the insurance companies, how “easy” this process is. “Been there, seen that, fixed it!” or “Like a Good Neighbor….” But in reality, most of us rarely make claims regularly.

woman on the phone after car accident

The process is not “simple” and the insurance companies promote relationships that benefit them! Our relationship is with YOU and YOUR Vehicle, not the “carrier.” The policy is the legal contract used to settle claims and there is language and information in there important to you when you have a claim.

Navigating Insurance Claims

Hance’s Uptown Collision helps you navigate that environment and provide information and procedures to help you with YOUR Claim. As a collision center, our number one priority is to fix your car right! We are Automotive Collision Experts and adhere to using OEM Procedures and I-Car standards, that are designed to return your car to a safe “Pre-Loss Condition” as designed by the manufacturer.

Insurance companies are a necessary part of the automotive landscape and our daily lives. They are important relationships, but we do not “contract” with them in an effort to drive business or save them money. We charge industry-wide rates, market competitive and standard, to help you get YOUR vehicle fixed. We work for YOU. Hance’s Uptown Collision Center is your partner and market leader in insurance claims processing.

Contact Our Estimator

At the end of the day, we do not treat you like a “number,” we treat you like family. Please contact one of our estimators to start the process and make the insurance company pay for all the proper items, procedures and standards – they do not always like to. Don’t skip items or save money when it comes to your safety. We know how to help and how to give you control of YOUR MONEY, YOUR VEHICLE and YOUR relationship with the insurance world.

Want to learn more about why you should choose us to handle your insurance claims? Hear from our owner, Rob Mays on why you can trust us to have your back, put you and your vehicle first and do the right thing. And remember, you don’t have to choose the auto shop your insurance company recommends. Most of the time, those recommendations are put in place to benefit the insurance company, and not you. Learn more here:

    Contact Us


    4829 McKinney Ave, Dallas, TX 75205


    1201 E Plano Parkway, Plano, TX 75074