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How to Find the Best Plano Paintless Dent Repair Shop

September 10, 2020

paintless dent repair plano tx

Your car might be in great functional shape, but could its exterior use a little touching up?

Minor dents and dings might not impact the use of your vehicle, but they can be an aggravating eyesore. If you’re tired of looking at yours, there are Plano paintless dent repair (PDR) companies that can help.

The PDR approach can help restore your car’s appearance at a fraction of the time and cost you’re used to spending at the body shop. Yet, it goes without saying that not all repair teams are created equal.

Before you sign on the dotted line and agree to partner with a crew, it pays to do your due diligence. Today, we’re sharing a few of the most important questions to ask when you’re looking for the best paintless dent repair in Plano TX!

What is Paintless Dent Repair?

Also known as paintless dent removal, PDR is a specialized, environmentally-friendly vehicle restoration method. In addition to the usual dents you might expect on your car’s surface, it can also be used to remove body creases, as well as weather-related issues such as hail damage.

As its name implies, the best part about PDR is that it takes away the minor imperfections on your car without negatively impacting its original factory paint finish. Instead, highly trained mechanics use special tools that gently massage the exterior back into place.

How does it work?

These tools include innovative, state-of-the-art technologies that allow the mechanics to maneuver underneath the “skin” of the vehicle rather than working from the outside in. Once they’re in position, they can coax the dented panels back to their original position.

A few of the top benefits you can expect from this type of service include:

  • Quicker service
  • More affordable
  • Less intrusive repair

Questions to Find the Best Plano Paintless Dent Repair

Know who's working on your car

Due to the methods used, PDR is best reserved for small or medium dents. Does this sound like the issue you have? If so, let’s take a look at 10 of the top questions you should ask any repair team before agreeing to let them work on your vehicle.

1. How Long Have You Offered PDR Services?

Although the tools and technologies continue to become more sophisticated, PDR isn’t a brand-new service. In fact, the approach has been around in some form since the 1940s. During that time, European autoworkers noticed that BMW and Mercedes vehicles were incurring small dents during the manufacturing process.

Dubbed “dingmen”, they began to design unique tools to gently work out the dents without interfering with the vehicles’ trademark paint finishes. Given the rich and lengthy history of this approach, it’s important to find a team that’s well-versed in its application. While everyone has to start somewhere, you don’t want to risk your vehicle to an inexperienced crew that’s just learning the ropes.

2. Is PDR Possible for My Vehicle?

Be wary of anyone who guarantees that PDR will work for your vehicle, especially if they haven’t seen it in person.

This process works best on dents that are small to medium in size and is not recommended for larger, more serious dents. If you’re dealing with a more significant repair issue, a qualified mechanic will color match and paint your vehicle, instead. Offering to perform PDR without fully assessing the extent of your damage is a red flag and a sign that you could be working with an unscrupulous company.

3. What Costs Should I Expect?

As with any professional services, you shouldn’t feel forced to partner with a dent repair company until you thoroughly understand the costs associated with your job.

During initial conversations, a reputable auto repair shop will provide you with a free estimate of what you can expect. While this can help you better understand and budget for your project, it’s important to understand that an estimate is not set in stone and is subjected to change.

Before beginning work, the team should provide you with a detailed quote that breaks down the services provided, line by line. This helps establish an environment of honesty and integrity from the beginning and helps you avoid any surprise charges down the road.

4. Who Will Perform the Work?

Sometimes, the person you speak to when you call them mechanic’s shop is the same the person who actually works on your vehicle. Other times, this isn’t the case. For instance, you could talk to a front-desk associate who makes claims that their team simply can’t support.

That said, it’s important to make sure you understand who will be performing the paintless dent repairs. At Hance’s Uptown Collision Center, we’re proud to be family owned and operated since 1955. Everyone on our team of technicians is skilled and qualified to perform PDR, as well as a range of other auto body repair services.

5. Are You I-Car and ASE Certified?

You wouldn’t trust your home to an unlicensed building contractor, would you? In the same vein, it’s important to find an auto repair shop that holds industry certifications and accreditations.

Two of the most prominent and recognized ones include I-CAR and ASE. Let’s review these in greater detail.

I-CAR Certification

The Inter-Industry Conference on Auto Collision Repairs (I-CAR) is a global non-profit and training organization aimed at ensuring the safety, quality and efficiency of auto body repairs and glass repairs. Especially in today’s fast-paced digital environment, it’s essential for repair technicians to stay informed on new technologies, equipment and practices that can affect their workplace performance.

If an auto repair shop is I-CAR certified, this means that its team members have completed hours of training on these aspects. In addition to completing their initial coursework, they must also complete annual training courses to ensure they’re familiar with the most recent knowledge.

ASE Certification

The National Institute for Automotive Service Excellence (ASE) is another independent, non-profit organization centered on the auto repair niche. An ASE certification demonstrates that a repair shop has completed rigorous training on all aspects of vehicle repair, service and parts distribution.

For years, both I-CAR and ASE certifications have helped consumers identify reliable mechanics who perform services that are aligned with industry best practices and guidelines. Before hiring any team to perform PDR on your vehicle, ask if their garage holds these esteemed designations. Hance’s is both I-CAR and ASE certified.

6. When Can You Perform the Work?

A shop might feel like a great fit, but if they can’t squeeze in your appointment until six months down the road, you’ll be stuck looking for an alternative. The same goes for companies that only operate within short, strict time windows and don’t allow for any emergency repairs. While a minor dent might not be exactly time-sensitive, quick service is essential to prompt insurance claim processing.

When considering what to look for in an auto repair company, try to find a team that offers quick, efficient service without sacrificing quality or workmanship.

Fortunately, with PDR, you usually don’t have to contend with the longer timelines that are required to complete a custom auto paint job. Far and away, this approach is quicker and less complicated to complete.

If you’re scheduled far into the future, find a team that prioritizes customer timelines and works to get the job done as soon as possible. Some teams (like ours) will even offer valet service for scheduled repairs so you’re never inconvenienced.

7. Do You Have References or Reviews I Can Check?

If you personally know someone who has used PDR in the past, they’re obviously a great place to start! Ask how their experience went and which shop they’d recommend around the greater Plano area. However, don’t get discouraged if your immediate search comes up empty.

Today, more than 84% of people trust online reviews as much as personal recommendations from friends and family members. Once you have a short list of local auto repair companies, search for them online and find reviews that speak to their experience, professionalism, and quality of work. In addition to the company’s website, you can also find this kind of feedback on sites such as Yelp.

Another great place to check is the Better Business Bureau, or BBB. On this site, you can not only read reviews about professional companies, but you can also discover more about any complaints filed against them. Our A+ BBB rating demonstrates Hance’s commitment to craftsmanship and customer service at every turn.

Most companies will also share reviews in their online Google My Business listing, along with other key details including their hours of operation and contact information.

When you reach out to the team, you should ask if they can share references from past clients. Most companies will also have dedicated pages on their website, where they share client testimonials, comments and reviews. This can be a great way to learn firsthand how the company would be to work with and the type of service you can expect to receive.

8. Do You Offer a Warranty on Your Workmanship and Materials?

Put simply, you need to find a mechanic that will stand behind their team’s work.

At Hance’s, we offer a lifetime warranty on both our workmanship and materials. That gives you the peace of mind you need to get back on the road with confidence. If any issue occurs with a repair that we provided, we’ll work with you to make it right.

If the prospective company you’re considering can’t offer the same type of service, keep searching until you find one that has the expertise and experience to back up this type of claim.

9. What Other Types of Services Do You Provide?

Chances are, you will need quick access to other types of professional auto repair services throughout the life of your vehicle. Rather than running all over town to visit different shops, it helps to find one spot for all of your needs.

While you’re inquiring about PDR, also ask the mechanic to describe the other types of services that their garage provides. Can they also perform collision repairs? What about frame straightening, refurbishing or window replacements?

It helps to partner with a team that can do it all, and do it well. Down the road, this can save you time and money, so this step is worth the extra time it takes!

10. Do You Handle Insurance Claims?

Was your car dent caused by the negligence of another driver? If you’re dealing with a dinged-up exterior, you shouldn’t have to stress over complicated auto insurance details.

An established repair shop should have a great deal of experience helping customers navigate the insurance claims process. In fact, we have a specialist on staff who is trained to handle all of these matters so you don’t have to.

Before we begin any work, we will sit down with you and explain the entire process. This includes detailing the responsibility of your insurance company to ensure your car returns to pre-loss condition. We work with all insurance companies and are dedicated to helping you receive the compensation you deserve to make sure your car gets repaired as quickly and professionally as possible.

Invest in Paintless Dent Repair Services Today

Have you been driving all around the city with a dented-up car? If so, you don’t have to avoid making eye contact at red lights any longer. We’re proud to offer the best Plano paintless dent repair services in the region, and we’d love to help you get back behind the wheel with confidence.

When you’re ready to restore your car and your peace of mind, get in touch with our team today. In addition to PDR, we also offer a range of different repair services, so be sure to keep us on speed dial!

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    4829 McKinney Ave, Dallas, TX 75205


    1201 E Plano Parkway, Plano, TX 75074