Walkin estimates available 7:30 am-1 pm Mon-Fri, and afternoon estimates available by appointment only.

Walkin estimates available 7:30 am-1 pm Mon-Fri, and afternoon estimates available by appointment only.

Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Dallas Auto Body' Category

Auto Body Dallas – Independent Insurance Advocate

Tuesday, November 12th, 2013

Taking a moment to share with you this morning a significant change in our business and moral philosophy shift of our operation. When it come to collision repair and Auto Body shops in Dallas, you have many many choices. A lot of times you do not realize the rights you have or the choices you can make when it comes to your car, your accident repair and you or someone else’s insurance company: YOU HAVE THE RIGHT TO CHOOSE. Under Texas Law, the consumer can choose any shop to fix their vehicle. The insurance companies form alliances and business relationships with those facilities that benefit them and their business model for cost savings and price controls. When you choose an Auto Body Shop in Dallas, a lot of times you are directed to a website or mobile resource that gives you predetermined choices that the insurance company has contracted with to fix your car. Those choices benefit the insurance company. It may seem seamless for you, it  may feel like “concierge” service, but in reality it purely a relationship of savings between the “big box shops” and the insurance companies. The DRP – Direct Repair – shops provide discounts and volume to the insurers that you the consumer do not benefit from. You have no “advocate”  looking out for you, your options and your car. Insurance companies say these relationships benefit you the consumer by lowering premiums and getting you back in your car faster and your “life back in order.” That is code speak for lowering their payouts and increasing or maintaining their profits. Insurance companies are not our friends. Not bad people, but they are business. A profit and stock price business. Many years ago, they were suppose to be only mutual companies. Mutual benefit to the policy holders. But now they are Stock companies and their obligation is to the stock holders and to earn a profit. We are required to have insurance to operate a vehicle. Insurance is a good thing when we are in trouble to mitigate our financial loss. But most consumers deal with insurance when they purchase, not when they have a claim, so our understanding of our claims rights is foreign to us. You need an advocate to help you with Auto Body Repair in Dallas to share with you their knowledge, expertise and to help navigate the insurance “game.”

This past week, we decided as a family and as a business owners, to stop participating in our only DRP. We have advocated for years that this is a bad practice, but with a 30 year relationship with one of the largest insurers, we had stability and built in business. Frankly we were/are scared to leave and to not have that source of revenue. This is a tough business and when 30% comes from one source, that is a huge stream of revenue to turn your back on. But morally, ethically and philosophically we have to practice what we preach. We have to continue to be that advocate in Auto Body Repair in Dallas. Some of the business practices we were being asked to do, did not make sense. We could see no benefit to the consumer or our business. Future rights and future business practices were being jeopardized. If we continued our relationship, then we were not being true to our convictions and giving away our rights as shop owners and consumer advocates.

When you have an accident, call us. We want to fix your car, but in the end we want to educate and help you. If we do not get the opportunity to fix your car, at least you will know we gave honest, solid and unbiased advice about your car and your accident. We realize you can go anywhere. We realize you receive a lot of influence from your agent and your provider, but you have rights. You have options and you have the ultimate choice. Call me 214-666-5291. My advice is always free and from now on, no DRP involvement. We are here for you and we can only stay in business with you making the choice to use Hance’s Uptown Collision – Hance Paint and Body.  -Rob aka Car Nut of Dallas

Our Bodyshop in Dallas Gives A+ Service

Tuesday, September 10th, 2013

bodyshop dallas | Hance's Uptown Collision CenterHere at Hance’s Uptown Collision Center or Hance Paint & Body, we strive to give you the best possible service.  We have proven our dedication to customer service with our A+ rating from the Better Business Bureau.  We hope that when you come to our bodyshop in Dallas, you will have that same A+ service experience.  View this video to learn more about our relationship with the BBB, from Rob, VP and Manager of our Dallas bodyshop.

 

bodyshop dallas 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
(214) 666-5291

Dallas Collision Center Provides The Very Best

 

Photo Credit: © Depositphotos.com/alexmillos

Q&A Options from Your Autobody Specialist in Dallas

Friday, August 30th, 2013

autobody dallas tx | Hance's Uptown Collision CenterSometimes you might not find the answers you are looking for about autobody repair on the internet.  You need the help of an expert.  Here at Hance’s Uptown Collison Center, we got you covered!  You can reach out for answers to your autobody questions right here on our blog!  Check out this video to find out how!

autobody dallas tx
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

Photo Credit: © Rmcragu | Dreamstime Stock Photos & Stock Free Images

An Open Letter From a One Man Band

Thursday, August 8th, 2013

Wanted to take a moment to thank all of those who have allowed us to work on you car. We come to work everyday with one goal in mind – Empower vehicle owners with good information, fair representation and integrity when it comes to their car and car needs. Whether it is collision repair, service questions or good old fashioned FREE advice.

We are a unique operation. Probably should be on the endangered species list. Very few companies in the collision industry do it this way – The Hance Way. We are not trying to grow and be the biggest in town. Not trying to court the insurance industry and become addicted to their volume. Yes we would love more work and a fancy new auto body shop, but not at the expense of the consumer or our own sanity. When the insurance company and the body shop become symbiotic in their claims handling process, generally the client loses. Our way is to empower you with information. To share with you our knowledge, our nearly 60 plus years of experience. To help you make the decisions with your car and your money. We feel blessed that we make a living at what we enjoy. We acknowledge that we earn our living from someone else’s misfortune. That means we have to be responsible with what has been entrusted to us.

Knowing the above information, I want to apologize if sometimes we drop the ball. If we fail to return a phone call promptly. If we get delayed in our schedule or completion dates. I am practically a “One Man Band”  when it comes to the day to day running of a retro-modern Dallas Paint and Body Shop. I am who you are looking for when you have questions. I am the one who does the pricing. I am the one who takes the “heat” when we make a mistake.

Now, I could not do it without a great cast and supporting crew behind the scenes: Michelle is our office support staff. She is so friendly and understands what I am trying to do in a changing and evolving auto body industry. She supports me in making sure our clients feel welcomed and comforted during a difficult process. She keeps the paperwork flowing and makes sure I go to lunch when I am suppose to. Thanks Evil M 😉  Jose our detailer and painters assistant has been with me for almost 13 years. Pretty unheard of in that position. I have seen him raise a family and get a little grayer. Thank you Jose.  Our painter Oscar, has been painting cars it for over 30 years! He has one goal in mind – Make the customer happy. Make them forget the car was wrecked. He comes to work everyday, works harder than anyone I know. Thank you Oscar!  Our metal Technicians: Terry and Joel have not been with me long, but I went looking for a diverse cast of characters with unique talents and abilities. GOD Blessed me with two guys who work hard in 105* heat. Two guys who tackle each day with the client and their car as their priority. Keeping an eye on the details and my bottom line. Thank you Joel and Terry! Our facilities maintenance tech, Stephen is a life saver. He keeps everything spic and span for what is traditionally a very dirty environment. He understands a clean shop is a safe shop.Yes, I am a one man band and when I am not here, not available or out of the office, the above cast is working hard for you and me. But most of all, I could not be that one man band with out “mom.” Lorraine Wire has done a fantastic job of securing our future financially with conservative decision and an eye on the bottom line. Thank you Mom!

I just wanted you, our Loyal and New clients, to know that we appreciate you. That by choosing Hance Paint and Body (aka Hance’s Uptown Collision), that you are valuing us on the endangered species list. That you value a dying breed. That with your continued support, referrals and understanding, that we may continue to do what we enjoy. GOD Bless you and your families.

-The Leader of the Band

auto body dallas tx
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

Your Dallas Auto Body Repair Specialist’s Top TIp

Friday, July 26th, 2013

dallas auto body repair | Hance's Uptown Collision CenterWhen you are in an accident it is hard to think of what to do first.  Some might say to make sure to swap insurance information, or call law enforcement.  With our years experience in the Dallas auto body repair and towing industry, we have learned one sure thing you should do as soon as you are in an accident.  Check out this video from our VP/Manager Rob Mays to learn more.

dallas auto body repair 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
(214) 666-5291

 

Dallas Auto Body – Our Blog and Why Choose us?

Friday, June 21st, 2013

dallas auto bodyTime for a blog update and why Hance’s is the Dallas auto body shop you should choose when it comes time to repair your vehicle after an accident.  One reason stands out – EXPERIENCE! Same location, same corner, same attention to detail and customer care since 1955.

Lots of shops have blogs. All Dallas auto body shops are working to keep customers coming through the door. Blogging is the new medium for customer contact and internet exposure. I like to write my blog, answer questions and share valuable insight and information into a sometimes difficult experience. Like most internet marketing we utilize people to help keep our site active and relevant. Sometimes the blogs can be “canned” and designed to just be “filler,” and yes we are gulity of that.  The Dallas auto body market is full of good shops and people working hard for you every day, to restore your car to its pre-loss condition and blogging about it.

At Hance’s our blog is not what is important, it is our personal relationship with each and every client. It is our nearly 60 years of nuturing that relationship from the same corner in far north Uptown and the Park Cities. 4829 Mckinney Ave is our only address. We are not some “corporate shop” working for insurance companies. We are here working for you. We help you navigate the claims process. We do our best to treat you like we want to be treated – fairly, honestly and with respect. Your car, your family and your business is all we can “hang our hat on!”  We do not have 20 insurance companies feeding us business, we do it one client at a time. We are here as a coach and a shoulder to cry on, giving you fair honest automotive opionions. Hopefully that translates into a repair opportunity.

When you search for Dallas auto body shops and our name comes up; read our blog, check out our site and call me. My assistant Michelle will treat you well and if I am assisting another client, she will gladly take a message or place you in my voice mail. I will get right back to you. I will answer honestly and sometimes, you may not like what I have to say about the cost or the amount of damage, but that is what you deserve. You deserve to make a choice in a Dallas auto body shop that you can feel good about, that you can trust and that puts you first. Until next time (or the next canned blog) Take care and GOD Bless. -Rob aka the Car Nut of Dallas

dallas auto body 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

What’s Rob talking about?

Visit the blog to learn more about your car.