Contact us about our Mobile estimating APP – No need to always come in, now we can send you a link and get a preliminary estimate from your house!

Contact us about our Mobile estimating APP – No need to always come in, now we can send you a link and get a preliminary estimate from your house!

Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Top Tips' Category

Should You Use the Body Shop Your Insurance Company Recommends or Not?

Thursday, April 13th, 2017


In the event you’re in an accident that results in body work needed for your vehicle, your insurance company will probably recommend a repair shop that they frequently work with. While this sounds like a great service in theory, they are likely recommending that shop because they have a repair contract with them. This means they have a vested interest in you going there. But while it may seem like they are pressuring you to only use their auto body repair shop, you don’t have to follow their recommendation.

How it Works

By law, you don’t have to use the insurance company’s recommendation, but you may be wondering: will you get a quality repair job if you go elsewhere? Using the recommended shop is beneficial mainly to the insurance company because they have negotiated better deals that translate to lower material and labor rates as well as parts discounts. In return, the repair shop gets all the business sent their way from the insurance company. They do, however, have to undergo equipment and training requirements as per the insurance company. They also have to offer lifetime warranties on parts.

Insurance companies strive for about 40 percent of their claims going to their recommended repair shops. This doesn’t mean you have to, though. In fact, they’ll try to persuade you very strongly so that you ultimately end up abiding by their request. They may say your claim won’t be dealt with efficiently if you go off on your own. They may say it could be a week or more before the adjuster can come out to take a look at your vehicle. They may even say they won’t warranty any of the repairs if you veer from their recommendation.

This may scare you off. That’s what they want. But if you’re really intent on going to your own repair shop, don’t budge. Legally, they can’t delay the process and they can’t keep you from using your own repair shop. Consider this: any reputable auto repair shop near you will provide a lifetime warranty regardless of whether the insurance company is paying them or you are. It’s in their best interest to treat all customers the same and provide efficient service no matter what.

However, one benefit to you for using insurance company-recommended repair shops is that those mechanics are familiar with the claims adjusters because they work with them so often. They know the process, they know what to expect, and they can get the estimate and repairs done quickly as per the insurance company wishes. You can also cut down on possible disagreements between insurance companies and repair shops when they know each other.

In cases where you seek out an outside repair shop, insurance companies may not accept their estimate right away of what a repair will cost. Other times, the insurer will generate the original estimate and the repair shop disagrees, says Nerdwallet.

Contact Hance’s Uptown Collision Center in Dallas TX

You can rest assured we treat all our customers with efficiency and skilled service. Open Mon–Thur: 7:30am – 5:30pm and Friday: 7:30am – 5pm, we offer a convenient way for you to get all the repairs you need done quickly so you can get back on the road. To schedule an appointment for auto body repair or service, contact us at 214-666-5291. We are located at 4829 McKinney Avenue in Dallas for your convenience in Highland Park, University Park, Uptown, Lakewood, Lower Greenville, and Lake Highlands.

Five Signs Your Windshield Needs Replacement

Sunday, March 19th, 2017

Your car’s windshield serves many purposes, most of all to improve your visual navigation. Because it’s crucial to your safety on the road, your windshield must be clear, free of defects, sturdy and reliable. However, many of you are driving around with sub-par windshields, whether with a tiny pit or chip, or large spiderweb cracks. Perhaps you just don’t want to deal with the cost of replacement right now, or being without a car for part of the day while it gets replaced. However, it’s imperative to ensure a properly functioning windshield so it can protect you on the roadways. Here are some signs that tell you the windshield may need replacement.

5 Signs

1. Compromised view. It doesn’t really matter how small that chip, crack or discoloration is, as a driver you are responsible for making split-second decisions. If you mistake a chip for another vehicle out of the corner of your eye, or a large crack results in a blind spot and you miss something crucial, you could end up in a serious car crash. Even if the result is a fender bender, you’re still faced with much more aggravation, frustration, and cost than if you had just fixed the windshield in the first place.

2. Inspection coming up. Take a look at your inspection sticker. Is the date for renewal coming up? You’ll want to get that crack taken care of before then, as large chips, cracks and sharp edges can lead to a failure to pass inspection. Not only will you have to pay for a second inspection after you get the issue fixed, you may get caught with an expired sticker in the meantime from law enforcement and receive a ticket. The price tag of an average windshield repair is just about $58, says Cost Helper.

3. Pitting. If you’re on the road a lot, particularly the highway driving long distances every day, you probably experience a lot of pitting on your windshield. As a result, flying debris, such as tiny rocks and gravel that repeatedly hit your windshield, will leave small pits. You may even notice these more in the morning or at dawn when the sun is hitting your windshield. This can be a very dangerous situation because those pits are compromising your view. They tend to reflect light, which messes with your focus and visibility, especially during high-glare times of the day. If you’re caught in a rain storm, pitted glass doesn’t cast off water as well as smooth glass, which can pose even more of a problem.

4. White at the edges. In the interest of safety, windshields are treated with PVB or Poly Vinyl Butral at the time of manufacture, which keeps your windshield from shattering into a million pieces if you’re in a collision. Instead, it will break in rounded chunks that aren’t as likely to cut you or the other occupants. If you’re noticing a white haze at the edges, this special plastic is starting to come away from the glass and should be replaced.

5. Missing pieces. We’ve all seen cars or trucks on the roadway with missing windshields or parts, which the owner has “cleverly” covered up with duct tape or trash bags. Windshields keep out the elements, critters and bugs from the interior of your vehicle, but they also provide critical structural support that prevents the frame from sagging. When you do finally get the windshield replaced, the damage has already occurred, resulting in glass alignment problems.

Contact Hance’s Uptown Collision Center in Dallas

If any of the above has happened to you, come to Hance’s Uptown Collision Center in Dallas for expert windshield replacement. Contact us at 214-666-5291 to book an appointment.

Tune Up Your Car Before Traveling This Holiday Season

Tuesday, December 13th, 2016

winterdriving1
Nearly 47 million people will be traveling 50 or more miles from home this holiday season, according to Auto Trader, with nearly a quarter (22%) traveling almost 100 miles in their cars. That’s a lot of cars on the road, and you’ll be jockeying for position with them if you’re planning on doing some holiday travel as well. The key to a successful road trip for the holidays is a well-oiled machine — specifically, your vehicle. Don’t wait till the last minute to hop in the car and take off. Prepare well ahead of time by getting a tuneup on your car, making sure the oil is topped off, getting problem areas fixed with auto body repair and filling it up with premium gas.

Tips for Prepping Your Car

Before setting out, heed these helpful tips so as to reduce the chances of breakdowns and accidents while on the roadways:

  • Take a look at your tire pressure and fill tires with air if low. Add oil and coolant if necessary and take your car through the car wash.
  • Re-set your mileage so you can track exactly how many miles you’ll be traveling.
  • Set your GPS system to the destination ahead of time so you’re not hurrying to do that when you have all the kids loaded up in the car.
  • Turn on all driver assistance systems, such as Blind Spot Detection, Forward Collision Warning, Lane Departure Warning, and Rear Cross Traffic Alert.
  • Check the forecast to ensure you won’t be hitting any weather snafus. Just because it’s calm and clear at home doesn’t mean it isn’t stormy somewhere along the way.
  • Visit the Federal Highway Administration’s website for national traffic and road closure notifications.
  • Heading to a cold or snowy locale? Pack the car with ice scrapers, ice melt, hand warmers, flares, cables and blankets. Keep a cell phone charger in your glove compartment at all times as well.

A couple of weeks before, get anything repaired on your vehicle that you’ve been meaning to address. This includes broken headlights or taillights and even auto body repair from that accident you got into a few months back. Having a well-functioning car that looks good will help make your trip a more enjoyable one.

Staying safe this holiday season means doing all of the above but also obeying the rules of the road and ensuring everyone in the car is wearing their seatbelts. Reducing the risk of accidents and break downs is important as you navigate to your destination. Traffic is an inevitable factor you’ll have to deal with, so keep a safe distance behind the car in front of you and drive defensively. If you do get into a fender bender, you can rely on Hance’s Uptown Collision Center to fix the damage when you return. 

winter driving

Contact Hance’s Uptown Collision Center

Located conveniently on McKinney Avenue in Dallas, TX, Hance’s Uptown Collision Center is your first choice for superior collision repair and auto body work. Contact us at 214-666-5291 to schedule an appointment for auto body repair, collision repair or paintless dent repair. Our hours are Mon–Thur: 7:30am – 5:30pm and Friday: 7:30am – 5:00pm. Check out our website regularly for money-saving coupons, specials and much more. On behalf of Hance’s Uptown Collision Center, we wish you a happy and SAFE holiday season!

How to Find the Best Auto Body Shop Near Me

Thursday, November 3rd, 2016

20151212_181922

Auto mechanics are a dime a dozen around Dallas, but what are you really getting? Too many mechanics give lip service when it comes to what they do, but many fail at offering the whole package. Ideally, you want an auto body shop near you that can go the distance in terms of varied offerings, stellar service and peace of mind through proven work. Finding a convenient auto body location isn’t enough anymore: you also have to choose a reputable provider that will come to know you and your car, and provide services that exceed your expectations time after time.

Here are some considerations to keep in mind when searching for the best auto body repair shop in Dallas.

Company Location and Overhead

The location, size and overhead requirements of an auto body shop will largely contribute to how much it charges for standard services. Let’s say you have a large, multi-location shop with a lot of front-office workers. Because those shops have a high overhead, they tend to overcharge for services to make up for those costs. “Labor hours” is a big area where you can get taken advantage of by auto body shops, says Edmunds. Many body shops use reference guides to estimate the number of hours needed to perform common repairs; however, larger, higher-end shops and dealers may charge for things they may have to do, including time spent taking off the hood and doors.

Word of Mouth

While it doesn’t provide anything concrete, word of mouth recommendations should never be overlooked as part of the vetting process. This can give you clarity and insight into choosing a particular company. Chances are, if all your friends have something wonderful to say about the service at Shop A but all negative things to say about Shop B, this will likely be your deciding factor in choosing which to go with. Advertising is great, but sometimes the small family-owned shops just don’t have the budget for glossy ads; however, they may provide stand-up service even though you don’t hear about it on TV and billboards. Reputation is everything in this business, as most general members of the public don’t know what goes into the process and often are leery about trusting someone to address the issues with their vehicle.

Expertise

Of course, you also want a mechanic who is skilled in all facets of auto body repair. This may mean you have a quick conversation with the owner about what he or she offers, what training the team gets, and what they offer. Ask about years in business to gauge how well they’ve operated within the community over that time. Ultimately, you want a mechanic who frequently works with your make and model of car, giving you peace of mind when you have to leave it for service.

Estimates

Cost is a big factor in choosing an auto body shop near you. Call several in your area to get an idea of what things cost. Many auto body repair shops will even match estimates if you go to them with a lower one. They would rather earn your business and trust over losing you to the competition. Don’t always automatically go with the lowest quote, though. You don’t want to trust the care of your vehicle to a fly-by-night mechanic who’s going to do the bare minimum, which could lead to further problems later on. Take other factors into consideration in addition to cost, such as how close a shop is to your home or work.

 

happy_auto_repair_customer1

Contact Hance’s Uptown Collision Center in Dallas TX

Servicing Dallas, Highland Park, University Park, Uptown, Lakewood, Lower Greenville, and Lake Highlands, Hance’s Uptown Collision Center located on McKinney Ave in Dallas is a top choice for many area residents. Contact us to check out what we do at 214-666-5291.

Everyday Things You Can do to Keep Your Paint Job Looking Fresh

Thursday, October 20th, 2016

Wouldn’t it be great if your car’s paint job looked as fresh as the day you bought it? Well, there are steps you can take to ensure your car stays looking shiny and new despite the threat of time, weather, environment and the elements. From sun to road debris, so many things threaten the sanctity of your car’s paint job. Check out how you can combat these effects.

Good Old Fashioned Hand Washing

You don’t always need a fancy detail job to make your car shine again. Regular hand washing will get the job done just fine. However, you’ll need to use the right car washing solution — not dish soap like 60% of the population resorts to. While it will certainly clean your car of dirt, it will also strip your car of protective wax coatings, exposing the vehicle to nicks and stains, says Popular Mechanics. By using a safe solution that’s specifically designed for vehicle washes, you’re doing your part to preserve your car’s finish.

Another benefit of washing your car by hand is that you can get familiar with the contours and unique features of your vehicle, giving you the ability to notice changes or any kind of damage the next time you wash your car.

car-wash1

Going Beyond a Wash

While hand washing is a great first step, it’s often not enough to get off the stubborn bird droppings, sap and tar that can cling to your paint job. Over time, these can settle into the paint and saturate through wax coatings into the color below. You can use paint cleaners to get off unwanted environmental effects that have become bonded to the paint, as well as small scratches, known as swirl marks. Alternatively, you could rub paint cleaning clay with liquid cleaner wax as a lubricant to remove contaminants from your car’s surface.

Restore the Shine

Try an oscillating buffer to get that shine you’ve been looking to restore, but only attempt this if you are a serious DIY’er. In most cases, we recommend you get a pro to do this, as one wrong move can damage your car’s paint job. Now it’s time to give your car a coat of wax, which is what will make it look shiny. Wax is great for absorbing small stains and scratches, but it will need to be repeated every few months. A good rule of thumb for cars that spend their day outdoors all year is to repeat a waxing every season. Whether you prefer a paste wax or a liquid wax, the effect is the same. Two coats is fine; any more than that is overkill.

sealed-waxed-auto-paint-job1

Clean the Glass

This is the last step so as to get off the dirt accumulated from the other steps. Use a glass cleaner sans ammonia, which means you should forgo the use of those typical household window cleaners and pick up a special glass cleaner at the auto store. That’s because ammonia can damage vinyl upholstery and the instrument panel. Use a microfiber cloth rather than paper towels so no dust is left behind.

Contact Hance’s Uptown Collision Center

Backed by competitive prices and 60 years of experience, we offer the best collision repair and auto body repair in Dallas, TX. Please contact us at 214-666-5291 for detailing to get your car looking new again. For your convenience, we are located at 4829 McKinney Avenue.

Keep Your Car Cool in the Summer Heat

Tuesday, August 30th, 2016

To keep from overheating (and we’re talking about the vehicles AND their owners!), there are ways you can keep your car cool in the dog days of summer. Even though you may have AC, it’s not efficient to run it full blast all the time. Check out these tips to be smart about staying cool.

keep your car cool in the texas summer heat

Let Out the Heat

If your car has been sitting outside in the hot sun all day, turn it on and crack the windows to let some of the heat escape. If you have sun protector for your dash board, use it when you know you’ll be parking in direct sunlight for several hours. Once you’ve let out some heat, turn on the AC and make sure all your vents are working correctly. Turn them all to the ON setting (hey, you never know when your kids have been fiddling with the settings!), and position each passenger’s vents for optimal cooling pleasure.

If you don’t have time to crack the windows for awhile before taking off, set your climate controls to push fresh or AC air through all footwell vents first. Then, open your windows and sunroof. Because hot air rises, that trapped stale air will leave the car that much faster. Here’s a handy tip: got some cold packs? Put them in front of your vents and blow the cool air on those. The air that reaches you will be double the cool!

Keep the Engine Cool

Once driving, especially for long distances, try not to use your AC full blast every second of the way. Use it sparingly. Why? Your air conditioning compressor runs off your car’s engine, so switch it off now and then to keep your engine from working so hard, suggests CarMax. Some other tips to keep the engine from working too hard:

  • Check the coolant. If it’s too low, your engine will run hotter than it should. Add coolant yourself per the specifications in your operator’s manual. You can also ask your auto body repair mechanic to do this for you.
  • Check the oil. Because oil disperses heat from your engine, you can burn oil a bit faster in the summer than cooler months. Check the levels or have your mechanic do it. Stay on top of the levels even between scheduled oil changes.

Getting Hot, Hot, Hot!

If you’re driving and things feel a bit too hot, pull the car over. This can happen when your temperature gauge is headed toward a dangerous level. Driving an overheated car for a prolonged period of time can cause much more damage than if you simply pulled over and let it cool down. It may seem counter productive, but switch on the heat to get more coolant moving through the engine block, then open the hood and let things cool off. Call for service.

You can avoid all that problem in the first place by adhering to your car’s maintenance schedule so it runs as efficiently as it can. The more efficient your vehicle is, the healthier it will be overall, with less stress put on all the systems.

Contact Hance’s Uptown Collision Center in Dallas

Hance's Collision Repair in DallasPart of sticking to a regular maintenance schedule means keeping up the aesthetics of your vehicle. If you need auto body repair, painting or service, contact us at 214-666-5291 to schedule an appointment.

Check out Rob’s Car Blog (Car Nut of Dallas) for more car tips.

How to Work With Your Insurance Company for Adequate Compensation

Wednesday, August 3rd, 2016

Getting into a car accident is stressful enough without adding insurance adjustments and compensations to the mix. Immediately following an accident, you know you have to share insurance information with the other driver, but what happens after that? How can you be sure you’re getting adequately compensated for the damage? If you have a trusted mechanic on your side like Hance’s Uptown Collision Center, you will be assisted throughout the whole process. We work with insurance companies all the time to ensure our customers get the compensation they deserve. And not just SOME money — enough to cover ALL damage to the vehicle. The first step is to schedule an appointment for a repair estimate.

Even if you weren’t at fault for the accident and you are due reimbursement or compensation for accident-related costs, dealing with insurance companies can still be confusing, daunting and frustrating. Assuming you have started the process by contacting the other insurance company and getting the ball rolling, the next step is to get reimbursement for property damage and theft.

car-insurance-help-paid

Determining Reimbursement: Getting Proof

The claims adjuster will evaluate these factors by taking photographs and writing notes about all damage to the vehicle. Your written statement about what happened also further helps the adjuster in his decision regarding compensation for your damages and loss. DMV.org suggests keeping all receipts and before-and-after pictures if you have repair work done to your car.

Diminished Value

This is where Hance’s Auto comes in. We can work with your insurance company to come up with a mutually acceptable number that you feel comfortable with. That’s even if your vehicle is worth repairing — it could be deemed a total loss. This means it will cost more to fix the vehicle than the vehicle is worth.

Medical Costs

If you are found not to be at fault for the accident, you can go after the other insurance company for compensation on your medical bills. Sometimes, the other person doesn’t have insurance, or maybe the amount you’re quoted won’t be nearly enough to cover your bills. In this case, you may want to get in touch with a personal injury attorney to fight for additional compensation.

Deductibles

It depends on your exact situation, but you may have to pay a deductible before getting payment for your claim. If you’re eventually determined not to be at fault, you may be able to get that money back later.

collision repair dallas

Contact Hance’s Uptown Collision Center in Dallas

Need help managing the insurance aspect of your claim? We can assist you here at Hance’s Uptown Collision Center. Contact us today at 214-666-5291 to kick start the process and get the compensation you deserve.

You Got in a Car Accident…Now What?

Thursday, March 24th, 2016

You were driving along innocently enough when all of a sudden, you’re blindsided by a driver who didn’t see the stop sign. Fortunately, everyone’s OK, but now you have a cracked-up car that needs collision repair service — pronto. What do you do now? Here are a few steps to take after you are involved in a car accident. After dealing with the immediate aftermath of the accident, the first step is to schedule an appointment with Hance’s Uptown Collision Center.

Next you should get in touch with your insurance company to see if you have “uninsured motorist” coverage in the event that you get in an accident with someone who does not have insurance. If so, you can get compensation from the driver to recover any losses, says CNN.com.

Now, onto the collision repair process…

Car Accident Dallas Texas

Drop off Your Vehicle

Once you drop off the vehicle at Hance’s, you’ll be required to fill out a drop-off agreement form, listing your contact information and insurance information which will allow us to starting working on the car. Don’t have an alternative mode of transportation? Let us arrange for a rental car for you during this difficult transition. Just so you’re aware: small repairs typically take between three and five days while more complicated jobs can take a week or even up to a month. When we give you an estimate, we’ll let you know of the time frame.

Verification

Next we will verify your car’s VIN, mileage, and license plate number, then shoot a video recording of the vehicle while noting the damage. Please notify us of any pre-existing dents, dings, and scratches so we don’t include those in our estimate.

Assess the Damage

After we have all the necessary information, we put it into our state of the art management software that allows our techs to assess the damage and review the insurance company estimate. Our goal is to provide affordable parts replacement so you don’t have to pay any more than you have to, all the while considering the amount your insurance company has agreed to pay along with “supplement” of needs.

Painting

Hance's Collision Repair in DallasThis is the fun part. Rest assured your car won’t spend more than a day or two in this painting and refinishing phase. For small jobs, it takes just a half day. Attention to detail and precision are both the name of the game here.

Reassembly

Putting all the parts back together again so they work efficiently and correctly is a big part of collision repair, and not something our technicians take lightly.

Cleaning Up

Quality control is the last phase of the collision repair process. This occurs at the completion of all repairs, painting and reassembly. Technicians give the car a once-over, test it out and make any adjustments if needed. It’s at this time that you’ll receive a call to come pick up your vehicle. You return the rental car, get your car back, and get on with life!

Contact Hance’s Uptown Collision Center in Dallas, TX

For the most comprehensive auto body repair in Dallas, contact us at Hance’s Uptown Collision Center at 214-666-5291. We have many convenient appointment slots for you to choose from. Come to us for anything from collision repair and painting to window replacement and detailing. We’ll have you in and out in no time.

How to Lower Your Car Insurance

Wednesday, February 24th, 2016

how to lower car insuranceEveryone needs auto insurance — that’s a reality for car drivers of all ages. However, this doesn’t mean you should have to pay through the nose just to be sufficiently insured. It all depends on your research and approach. Do your homework and you can save hundreds of dollars on car insurance just by following a few tried-and-true tips. Lowering your car insurance premiums means you have more cash in your pocket to do the fun stuff.

Compare

This is the first step of your research. Call at least three different car insurance providers to get quotes on coverage. It’s worth the time you’ll spend online or on the phone to check out rates and policies — because they DO vary. Every company vows to save you money, but it’s your job to cut through the clutter to see what the real deal is. In addition to comparing overall rates between companies, ask about options for different drivers within one insurance policy type. This is because different drivers in your family may be at different levels and qualify for different discounts.

Consolidate

It usually pays to bundle, so look into combining all of your other insurance policies into one for a bulk rate. You can include home, renters, and other types of insurance with your auto insurance for one low price. Again, insurance companies vary in their consolidation deals so be sure to ask for that pricing when on the phone. Not only will this save you money in the long run, it will save you time and hassle too, as you don’t have to juggle the paperwork and log-in account numbers associated with each individual policy over multiple providers.

Lower Coverage

With the average car’s age being about 11 years in this country, you may want to consider lowering your collision insurance on your vehicle if it’s worth less than 10 times the premium amount, advises The Motley Fool. Everyone’s financial situation is unique, so if this would save you money each month and you meet the parameters, this could be a wise decision.

Higher Deductible

This is also a highly individual situation, but this option could also save you cash. The Insurance Information Institute says by raising your deductible from $200 to $500, you can reduce collision and comprehensive coverage premium costs by 15 to 30 percent; if you increase your deductible to $1,000, you can save even more — 40 percent or more in fact. Just keep in mind you will be responsible for paying this in the event you have an accident.

Ask About Discounts

This is a relatively easy way to find out how you can save on your car insurance, and it just takes a simple phone call to your existing provider. There are many discounts out there, including for:

  • Low mileage
  • Safe driving
  • Defensive driving courses
  • Students
  • Safety features
  • Loyalty
  • Multi-car
  • Anti-theft
  • Association membership

In regards to the association membership discounts, you may be eligible for this discount through work or personal connections. This may be through your membership in clubs, alumni associations, and societies — all of whom are willing to give drivers a discount on their auto insurance. Call your company’s HR department or your club chair person to inquire. It’s worth the phone call!

Contact Hance’s Uptown Collision Center

Hance's Collision Repair in DallasHance’s Uptown Collision Center can save you money on car repairs, thanks to our family-owned approach since 1955. Visit us to schedule an appointment. Visit Rob’s blog (Car Nut of Dallas) for more car tips or to ask questions you have about your car.

Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
Phone: 214-666-5291

Selecting a Body Shop and Steering

Thursday, February 20th, 2014

What you should know and are not being told by that Gecko or Flo

So you have had in accident with your car in Dallas Texas or surrounding community, now what? First thing you do is call your insurance company to begin the claims process, to start your road back to automotive recovery. That silly Gecko and Flo act like they are your best friends and life and auto collision repair is so easy. We can get you back on the road and make life easy. Well guess what, they are not being completely honest. Not a single insurance company is being honest. And for that matter many collision centers and body shops in Dallas, Texas are not being honest either. They are wanting to lead you down a golden path and money saving tools for them, that leave you and your vehicle short changed. Their business model is to collect premiums and pay out very little in claims. They implement a process and procedure designed to save them money. Money and repair processes owed to you. A proper repair with new parts and a pre-loss condition result. They do this they say to save you money. But why is it when you have a claim, they raise your rates. Why is it that when they use these Concierge and Express programs, they never give you a refund?

Most “independent” shops are different and for good reason. We do not get in bed with insurance companies. We do not let them dictate the process and the results. We are an advocate for the consumer. I personally count it as a blessing to fix cars and help people. We do it, day in an day out many times at no financial gain; by just talking and sharing our experience and knowledge at no charge. Our advice is always free! We do it to help you through a process that is foreign and not an everyday affair to have your car fixed after an accident. We do it, because we truly want what is best for you. And the strangest part is that if the free market was really at work and everyone paid out of pocket for repairs and no insurance was involved, the chain stores would be out of business. The quality of work alone would be enough to close their doors!

What is important to know is that “steering” is illegal. An insurance company should not tell you that by going to any shop you choose, it will be a negative. To say a shop is “not on the program” or not preferred should be of no consequence. You tell them where you are going and who you want them to work with, end of story! They have a right to inspect the vehicle prior to any work being done or any claims being paid. Under the law, they only have so many days to look at the car. They must respond to your desire. There is a tremendous amount of “gray” to this conversation and information that could fill volumes of books. But in the end, you have a consumer bill of rights, you have choices and you should know that any independent auto body shop you choose, have your best interest in mind. We do at Hance’s. We give you options and information. The most important thing you can have when it come to your car and you! -Rob aka Car Nut Dallas

What’s Rob talking about?

Visit the blog to learn more about your car.