We are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.

We are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.

Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Paint & Body Shop Dallas TX' Category

Tune Up Your Car Before Traveling This Holiday Season

Tuesday, December 13th, 2016

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Nearly 47 million people will be traveling 50 or more miles from home this holiday season, according to Auto Trader, with nearly a quarter (22%) traveling almost 100 miles in their cars. That’s a lot of cars on the road, and you’ll be jockeying for position with them if you’re planning on doing some holiday travel as well. The key to a successful road trip for the holidays is a well-oiled machine — specifically, your vehicle. Don’t wait till the last minute to hop in the car and take off. Prepare well ahead of time by getting a tuneup on your car, making sure the oil is topped off, getting problem areas fixed with auto body repair and filling it up with premium gas.

Tips for Prepping Your Car

Before setting out, heed these helpful tips so as to reduce the chances of breakdowns and accidents while on the roadways:

  • Take a look at your tire pressure and fill tires with air if low. Add oil and coolant if necessary and take your car through the car wash.
  • Re-set your mileage so you can track exactly how many miles you’ll be traveling.
  • Set your GPS system to the destination ahead of time so you’re not hurrying to do that when you have all the kids loaded up in the car.
  • Turn on all driver assistance systems, such as Blind Spot Detection, Forward Collision Warning, Lane Departure Warning, and Rear Cross Traffic Alert.
  • Check the forecast to ensure you won’t be hitting any weather snafus. Just because it’s calm and clear at home doesn’t mean it isn’t stormy somewhere along the way.
  • Visit the Federal Highway Administration’s website for national traffic and road closure notifications.
  • Heading to a cold or snowy locale? Pack the car with ice scrapers, ice melt, hand warmers, flares, cables and blankets. Keep a cell phone charger in your glove compartment at all times as well.

A couple of weeks before, get anything repaired on your vehicle that you’ve been meaning to address. This includes broken headlights or taillights and even auto body repair from that accident you got into a few months back. Having a well-functioning car that looks good will help make your trip a more enjoyable one.

Staying safe this holiday season means doing all of the above but also obeying the rules of the road and ensuring everyone in the car is wearing their seatbelts. Reducing the risk of accidents and break downs is important as you navigate to your destination. Traffic is an inevitable factor you’ll have to deal with, so keep a safe distance behind the car in front of you and drive defensively. If you do get into a fender bender, you can rely on Hance’s Uptown Collision Center to fix the damage when you return. 

winter driving

Contact Hance’s Uptown Collision Center

Located conveniently on McKinney Avenue in Dallas, TX, Hance’s Uptown Collision Center is your first choice for superior collision repair and auto body work. Contact us at 214-666-5291 to schedule an appointment for auto body repair, collision repair or paintless dent repair. Our hours are Mon–Thur: 7:30am – 5:30pm and Friday: 7:30am – 5:00pm. Check out our website regularly for money-saving coupons, specials and much more. On behalf of Hance’s Uptown Collision Center, we wish you a happy and SAFE holiday season!

Is Paintless Dent Repair Right for You?

Friday, June 24th, 2016

Getting in an accident is no picnic. Provided you and everyone involved are OK following an incident like this — whether a fender bender or something more serious — you may turn your sights to the frustration of getting your vehicle fixed. You may have heard about paintless dent repair as an alternative to full-on body work. Yes, it takes less time than auto body repair and can be more convenient, but is it right for your situation? It may turn out that Hance’s Uptown Collision Center auto body repair service is a better choice for you.

pdr dallas

When is PDR a Viable Choice?

There are times in which paintless dent repair is a good choice, but it all depends on the type of accident you have been in. PDR is reserved for less serious accidents featuring small dings that are easy to bang out. Think: shopping carts at the grocery store, small fender benders, baseballs to the roof, etc. Paintless dent repair is generally a more affordable and speedy form of dent repair — one that doesn’t affect the paint job done at the factory. As a less intrusive process for dent repair designed, it’s best for small to medium repair needs. Using state-of-the-art technologies, your trusted Hance mechanic repairs dents by getting under the “skin” of the vehicle to gently coax dented panels back into position. This is done without damaging or scratching the panels at all. Because this approach does not involve painting, the price tag is lower than traditional dent repair work.

If your car has been affected by the following, PDR may be a good option for you:

  • Minor Hail damage
  • Door dings
  • Minor body creases
  • Small dents
  • Bumper indentations

However, this option isn’t always possible when it comes to larger, more serious dents. When you’ve been in a bigger accident with damage not only to the paneling but the paint job as well, it becomes necessary to repair dents and then color match and paint the vehicle. New panels may have to be ordered if the dent is large, scraped or gouged. It takes a trained eye to get the color just right and blend it in seamlessly. This takes vast knowledge of the specific brand and model of car as well.

auto body repair

When is Auto Body Repair Work a Better Choice?

While you may be hoping for paintless dent repair to remedy your situation because it generally takes less time, this isn’t always possible. In the case of auto body repair, the wait for your vehicle to be finished  is well worth it because you are essentially getting a new portion of your car. Panels are ordered from the manufacturer and paint has to be artfully applied to blend the two so it never looks as though you were in an accident. That’s where our technicians come in — who are more like artists than anything else!

Auto body repair is a better choice if the metal of your vehicle has been severely stretched, dented, gouged or creased and the paint is cracked.  With PDR, you simply can’t get scratches out or repair paint damage. In addition, cars that were made prior to 1990 are not great candidates for PDR, as the paint featured on those vehicles isn’t as resilient and flexible as the paint you see on newer cars. As an aside: after the Clean Air Act amendments of 1990, paint-makers began adding water-borne paints to their product lineups in response to clean-air initiatives to cut volatile organic compound emissions, according to Cars.com.

Contact Hance’s Uptown Collision Center in Dallas

To find out why auto body repair may benefit you, please contact us at 214-666-5291. We are conveniently located on McKinney Avenue!

Hance’s Uptown Collision Center

4829 McKinney Ave
Dallas, TX 75205

Importance of Developing Lasting Relationships with Customers

Tuesday, May 31st, 2016

Mays Family DallasPeople want to do business with other people — not companies. That’s why it’s so important for any company to build and cultivate relationships with their customers from day one. Here at Hance’s Uptown Collision Center, we know we wouldn’t be where we are today without our customers. You’ll always find our technicians helpful and customer service reps friendly. We want to get to know you and your car so that you feel good about giving us your business whenever you need to. You’ll know the work will get done quickly, and it will get done right.

We thought we would talk about the importance of nurturing lasting relationships with our customers as part of this week’s blog post.

Communication

There’s no such thing as over-communicating, says Forbes, which is why this is a key part of keeping clients informed through regular communications and updates. Through appointment reminders, specials and deals, and issues you need to know about, we make it a top priority to keep you informed. You have things to do, you’re busy and you want to get back on the road. We don’t keep you in the dark.

Being a Helpful Resource

Adding value to a customer’s experience is key. Providing value, convenience and information sharing draws customers in and helps them trust you. The key to the above heading is “helpful” — giving customers irrelevant information that poses no benefit to them is just a waste of time. Bothering you with information you don’t need just isn’t our style.

Honesty

Crooked auto body repair shops have become somewhat of an old cliche. The whole reason people bring their cars to a shop is because they don’t know how to fix them on their own. Many body shops know that and capitalize on it — especially when they see very young or very old people coming. Honesty is a big part of what we’re about here at Hance’s Uptown Collision Center. We believe it’s the responsibility of a company to be forthright in their dealings with customers in order to foster trust. Anyone can take a customer for a ride, overcharge them for sub-par service and low-quality parts. But they won’t get too far operating like that because word of mouth is a huge swaying factor in where people bring their cars for auto body repair service.

Meeting Deadlines

Just like in the corporate world, meeting deadlines is critical in adding value to your work. Being without a car is a big inconvenience for customers, and we recognize that. You need your vehicle to bring the kids to school, get to work, hit the market — just living life. Barring an unforeseen circumstance, when we give you a turn-around time, we follow through. Your word is your bond, points out Forbes, so by committing to a deadline, you reassure the client that your service will be done in time. Relieve your customers of worry, and they will come back again and again to schedule estimate.

Hance Paint Body Shop Dallas, TX

Contact Hance’s Uptown Collision Center in Dallas, TX

Here at Hance’s Uptown Collision Center, our priority is the relationships we develop with our clients, conducting our business the same way we live our lives: with honesty, integrity and fairness. Backed by more than 60 years of experience, we offer the best insurance-based collision repair and auto body repair in Dallas, TX at competitive prices. Contact us today at 214-666-5291.

You Got in a Car Accident…Now What?

Thursday, March 24th, 2016

You were driving along innocently enough when all of a sudden, you’re blindsided by a driver who didn’t see the stop sign. Fortunately, everyone’s OK, but now you have a cracked-up car that needs collision repair service — pronto. What do you do now? Here are a few steps to take after you are involved in a car accident. After dealing with the immediate aftermath of the accident, the first step is to schedule an appointment with Hance’s Uptown Collision Center.

Next you should get in touch with your insurance company to see if you have “uninsured motorist” coverage in the event that you get in an accident with someone who does not have insurance. If so, you can get compensation from the driver to recover any losses, says CNN.com.

Now, onto the collision repair process…

Car Accident Dallas Texas

Drop off Your Vehicle

Once you drop off the vehicle at Hance’s, you’ll be required to fill out a drop-off agreement form, listing your contact information and insurance information which will allow us to starting working on the car. Don’t have an alternative mode of transportation? Let us arrange for a rental car for you during this difficult transition. Just so you’re aware: small repairs typically take between three and five days while more complicated jobs can take a week or even up to a month. When we give you an estimate, we’ll let you know of the time frame.

Verification

Next we will verify your car’s VIN, mileage, and license plate number, then shoot a video recording of the vehicle while noting the damage. Please notify us of any pre-existing dents, dings, and scratches so we don’t include those in our estimate.

Assess the Damage

After we have all the necessary information, we put it into our state of the art management software that allows our techs to assess the damage and review the insurance company estimate. Our goal is to provide affordable parts replacement so you don’t have to pay any more than you have to, all the while considering the amount your insurance company has agreed to pay along with “supplement” of needs.

Painting

Hance's Collision Repair in DallasThis is the fun part. Rest assured your car won’t spend more than a day or two in this painting and refinishing phase. For small jobs, it takes just a half day. Attention to detail and precision are both the name of the game here.

Reassembly

Putting all the parts back together again so they work efficiently and correctly is a big part of collision repair, and not something our technicians take lightly.

Cleaning Up

Quality control is the last phase of the collision repair process. This occurs at the completion of all repairs, painting and reassembly. Technicians give the car a once-over, test it out and make any adjustments if needed. It’s at this time that you’ll receive a call to come pick up your vehicle. You return the rental car, get your car back, and get on with life!

Contact Hance’s Uptown Collision Center in Dallas, TX

For the most comprehensive auto body repair in Dallas, contact us at Hance’s Uptown Collision Center at 214-666-5291. We have many convenient appointment slots for you to choose from. Come to us for anything from collision repair and painting to window replacement and detailing. We’ll have you in and out in no time.

Hance’s Paint and Body Shop Dallas TX: Getting Your Hail Damage Fixed

Wednesday, May 28th, 2014

paint and body shop Dallas TXWith all the recent storms in Dallas, TX there were a lot of people who suffered from hail damage to their cars.  Hance’s is your paint and body shop Dallas TX for fixing your car.  We can get your car back to pre-loss condition quickly and get you back on the road faster.  We have the time and attention to give your car what it needs to get it back to what you had.  Whether you just need dents removed or paint applied, we can do it all.  Call us today or stop by and we can get started on your car.

Photo Credit: @DepositPhotos/ I m m f o c u s

Hance Paint & Body Shop Dallas TX: Find out what satisfied customers say!

Monday, March 31st, 2014

paint & body shop Dallas TXWhat can the other customers tell you about a company? Can they help you decide which paint & body shop in Dallas TX with which to trust your car? Look for what the customers said about the services they received! Were they satisfied with the work? Did the employees answer all of their questions? Were they happy with the price? These comments and more can help you determine whether or not you should invest your time, money and the welfare of your car to a particular shop. Look for the opinion of other customers when you are picking your paint & body shop in Dallas TX.


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Photo Credit: @DepositPhotos/ k a r a m m i r i

Looking for a Body Shop Dallas TX? Hance’s Uptown Collision is the Best Around!

Friday, March 21st, 2014

body shop dallas tx | Dallas, TXAre you looking for a body shop in the Dallas TX area? Look no further than Hance’s Uptown Collision Center. Our customer reviews speak for themselves: Hance’s gives the best customer service around. Why? Because our technicians take our responsibilities seriously. We know that having a functioning, “healthy” car is essential for our customers to accomplish their daily tasks. We care about our customers and treat them like family.  Your car will be like new again in no time. When your vehicle needs help from a body shop Dallas TX, give us a call. You can reach us at 214-666-5291. You can also swing by at 4829 McKinney Ave. in Dallas TX or check us out online at hanceauto.com.

Hance’s Paint & Body Shop: Customer Testimonials on Why Our Services Beat the Rest

Monday, March 10th, 2014

paint & body shopAt Hance’s Uptown Collision Center, our paint & body shop services beat out the competition. Our customers know that we will work quickly and efficiently to perform necessary services on their vehicles. In our line of business, repeat customers and referrals to friends and family are what keep us going. These testimonials validate what we do here in our shop. We are focused on the customer’s needs and deliver quality services. Again, this is what keeps us in business year after year. If you are looking for a paint & body shop in the Dallas, TX area, Hance Auto has your needs covered. Contact us at 214-666-5291 or visit us online at hanceauto.com.


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Photo Credit: @DepositPhotos/ S i m p l e F o t o

Selecting a Body Shop and Steering

Thursday, February 20th, 2014

What you should know and are not being told by that Gecko or Flo

So you have had in accident with your car in Dallas Texas or surrounding community, now what? First thing you do is call your insurance company to begin the claims process, to start your road back to automotive recovery. That silly Gecko and Flo act like they are your best friends and life and auto collision repair is so easy. We can get you back on the road and make life easy. Well guess what, they are not being completely honest. Not a single insurance company is being honest. And for that matter many collision centers and body shops in Dallas, Texas are not being honest either. They are wanting to lead you down a golden path and money saving tools for them, that leave you and your vehicle short changed. Their business model is to collect premiums and pay out very little in claims. They implement a process and procedure designed to save them money. Money and repair processes owed to you. A proper repair with new parts and a pre-loss condition result. They do this they say to save you money. But why is it when you have a claim, they raise your rates. Why is it that when they use these Concierge and Express programs, they never give you a refund?

Most “independent” shops are different and for good reason. We do not get in bed with insurance companies. We do not let them dictate the process and the results. We are an advocate for the consumer. I personally count it as a blessing to fix cars and help people. We do it, day in an day out many times at no financial gain; by just talking and sharing our experience and knowledge at no charge. Our advice is always free! We do it to help you through a process that is foreign and not an everyday affair to have your car fixed after an accident. We do it, because we truly want what is best for you. And the strangest part is that if the free market was really at work and everyone paid out of pocket for repairs and no insurance was involved, the chain stores would be out of business. The quality of work alone would be enough to close their doors!

What is important to know is that “steering” is illegal. An insurance company should not tell you that by going to any shop you choose, it will be a negative. To say a shop is “not on the program” or not preferred should be of no consequence. You tell them where you are going and who you want them to work with, end of story! They have a right to inspect the vehicle prior to any work being done or any claims being paid. Under the law, they only have so many days to look at the car. They must respond to your desire. There is a tremendous amount of “gray” to this conversation and information that could fill volumes of books. But in the end, you have a consumer bill of rights, you have choices and you should know that any independent auto body shop you choose, have your best interest in mind. We do at Hance’s. We give you options and information. The most important thing you can have when it come to your car and you! -Rob aka Car Nut Dallas

Auto Body Dallas – Independent Insurance Advocate

Tuesday, November 12th, 2013

Taking a moment to share with you this morning a significant change in our business and moral philosophy shift of our operation. When it come to collision repair and Auto Body shops in Dallas, you have many many choices. A lot of times you do not realize the rights you have or the choices you can make when it comes to your car, your accident repair and you or someone else’s insurance company: YOU HAVE THE RIGHT TO CHOOSE. Under Texas Law, the consumer can choose any shop to fix their vehicle. The insurance companies form alliances and business relationships with those facilities that benefit them and their business model for cost savings and price controls. When you choose an Auto Body Shop in Dallas, a lot of times you are directed to a website or mobile resource that gives you predetermined choices that the insurance company has contracted with to fix your car. Those choices benefit the insurance company. It may seem seamless for you, it  may feel like “concierge” service, but in reality it purely a relationship of savings between the “big box shops” and the insurance companies. The DRP – Direct Repair – shops provide discounts and volume to the insurers that you the consumer do not benefit from. You have no “advocate”  looking out for you, your options and your car. Insurance companies say these relationships benefit you the consumer by lowering premiums and getting you back in your car faster and your “life back in order.” That is code speak for lowering their payouts and increasing or maintaining their profits. Insurance companies are not our friends. Not bad people, but they are business. A profit and stock price business. Many years ago, they were suppose to be only mutual companies. Mutual benefit to the policy holders. But now they are Stock companies and their obligation is to the stock holders and to earn a profit. We are required to have insurance to operate a vehicle. Insurance is a good thing when we are in trouble to mitigate our financial loss. But most consumers deal with insurance when they purchase, not when they have a claim, so our understanding of our claims rights is foreign to us. You need an advocate to help you with Auto Body Repair in Dallas to share with you their knowledge, expertise and to help navigate the insurance “game.”

This past week, we decided as a family and as a business owners, to stop participating in our only DRP. We have advocated for years that this is a bad practice, but with a 30 year relationship with one of the largest insurers, we had stability and built in business. Frankly we were/are scared to leave and to not have that source of revenue. This is a tough business and when 30% comes from one source, that is a huge stream of revenue to turn your back on. But morally, ethically and philosophically we have to practice what we preach. We have to continue to be that advocate in Auto Body Repair in Dallas. Some of the business practices we were being asked to do, did not make sense. We could see no benefit to the consumer or our business. Future rights and future business practices were being jeopardized. If we continued our relationship, then we were not being true to our convictions and giving away our rights as shop owners and consumer advocates.

When you have an accident, call us. We want to fix your car, but in the end we want to educate and help you. If we do not get the opportunity to fix your car, at least you will know we gave honest, solid and unbiased advice about your car and your accident. We realize you can go anywhere. We realize you receive a lot of influence from your agent and your provider, but you have rights. You have options and you have the ultimate choice. Call me 214-666-5291. My advice is always free and from now on, no DRP involvement. We are here for you and we can only stay in business with you making the choice to use Hance’s Uptown Collision – Hance Paint and Body.  -Rob aka Car Nut of Dallas

What’s Rob talking about?

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