As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Dallas Auto Body' Category

5 questions to ask your mechanic every time you go in for service

Friday, June 9th, 2017

5 Questions to Ask Your Mechanic Every Time You go in for Service

Bringing your car in for service, whether planned or unplanned, is never fun. It’s also costly. That’s why you should educate yourself on the basic services your vehicle is going through and appear informed to your mechanic. This will give you an air of confidence so you’re less likely to be taken advantage of, plus it will help you interpret what your mechanic is telling you. Be sure to ask these five questions whenever you bring your motor vehicle in for service:

1. How much for diagnostics?

This number is likely to vary quite widely from mechanic to mechanic, which is why you should ask. It’s a tough situation, because you’ve obviously gone so far as to take your car in for a check-up as to why your dashboard is lighting up. When faced with the estimate, you may think: do I stay or do I go? In many ways, it’s like asking your doctor to tell you how much a visit will be, even as you’re sitting on that cold examination table.

You want your car repaired but you don’t want to pay an arm and leg just for troubleshooting. You can always shop around for better prices if you don’t like what you hear. The U.S. average for check engine light-related repair costs is $390.38, according to CarMD. That’s a decent chunk of change, so you should know your stuff when the mechanic comes back with the results of the diagnostics.

2.  Are your mechanics ASE certified?

The National Institute for Automotive Service Excellence, a non-profit organization that has trained 325,000 automotive professionals across the country, has awarded certain shops with the ASE Blue Seal of Excellence. This means those mechanics are highly trained in automotive repairs, but they have to keep taking the test to re-certify every five years. Ask your mechanic if they are ASE certified. It can’t hurt. In fact, it can only help.

Just an FYI, Hance’s Paint and Body Service is an I-CARTM and ASETM certified garage, backed by experienced technicians who boast top-notch training and education in collision repair.

3. Can you give me a written estimate?

Don’t rely on a word of mouth estimate, especially one that’s given over the phone without the mechanic even inspecting your vehicle. Many mechanics will give you a free estimate, which is great, but always get the repair quote in writing. The estimate should include:

  • Parts
  • Labor
  • Taxes
  • Discounts

Sometimes, additional problems are uncovered while the mechanic is servicing your vehicle. Ask them to give you a call with any additional services and their associated costs before doing the work. Be aware that some dealers of mechanics will charge you miscellaneous fees, or give you an incomplete estimate, such as for tire replacement without the line item for tire disposal fees. Be diligent about uncovering hidden fees that can really break the bank.

4. Is the part still covered by the warranty?

When a part is still covered by the warranty, you can breathe easy knowing you won’t have to pay out of pocket for it. However, if your car is not new, it’s likely that the parts are no longer covered under warranty. If your mechanic or dealership service department techs aren’t sure, take matters into your own hands and check with the auto manufacturer directly.

5. Does your mechanic specialize in my car’s make and model?

This is always an important question. If anybody is going to work on your car, it better be someone with experience in your make and model. Your mechanic should know all the issues common with your type of car and how to address them.

Contact Hance’s Uptown Collision Center in Dallas

Serving the surrounding Dallas community with 60 years of experience in auto repair and collision repair, you can count on Hance’s to get the job done quickly and efficiently. We welcome any questions you may have about our service. Contact us at 214-666-5291 to book your appointment.

Should You Use the Body Shop Your Insurance Company Recommends or Not?

Thursday, April 13th, 2017


In the event you’re in an accident that results in body work needed for your vehicle, your insurance company will probably recommend a repair shop that they frequently work with. While this sounds like a great service in theory, they are likely recommending that shop because they have a repair contract with them. This means they have a vested interest in you going there. But while it may seem like they are pressuring you to only use their auto body repair shop, you don’t have to follow their recommendation.

How it Works

By law, you don’t have to use the insurance company’s recommendation, but you may be wondering: will you get a quality repair job if you go elsewhere? Using the recommended shop is beneficial mainly to the insurance company because they have negotiated better deals that translate to lower material and labor rates as well as parts discounts. In return, the repair shop gets all the business sent their way from the insurance company. They do, however, have to undergo equipment and training requirements as per the insurance company. They also have to offer lifetime warranties on parts.

Insurance companies strive for about 40 percent of their claims going to their recommended repair shops. This doesn’t mean you have to, though. In fact, they’ll try to persuade you very strongly so that you ultimately end up abiding by their request. They may say your claim won’t be dealt with efficiently if you go off on your own. They may say it could be a week or more before the adjuster can come out to take a look at your vehicle. They may even say they won’t warranty any of the repairs if you veer from their recommendation.

This may scare you off. That’s what they want. But if you’re really intent on going to your own repair shop, don’t budge. Legally, they can’t delay the process and they can’t keep you from using your own repair shop. Consider this: any reputable auto repair shop near you will provide a lifetime warranty regardless of whether the insurance company is paying them or you are. It’s in their best interest to treat all customers the same and provide efficient service no matter what.

However, one benefit to you for using insurance company-recommended repair shops is that those mechanics are familiar with the claims adjusters because they work with them so often. They know the process, they know what to expect, and they can get the estimate and repairs done quickly as per the insurance company wishes. You can also cut down on possible disagreements between insurance companies and repair shops when they know each other.

In cases where you seek out an outside repair shop, insurance companies may not accept their estimate right away of what a repair will cost. Other times, the insurer will generate the original estimate and the repair shop disagrees, says Nerdwallet.

Contact Hance’s Uptown Collision Center in Dallas TX

You can rest assured we treat all our customers with efficiency and skilled service. Open Mon–Thur: 7:30am – 5:30pm and Friday: 7:30am – 5pm, we offer a convenient way for you to get all the repairs you need done quickly so you can get back on the road. To schedule an appointment for auto body repair or service, contact us at 214-666-5291. We are located at 4829 McKinney Avenue in Dallas for your convenience in Highland Park, University Park, Uptown, Lakewood, Lower Greenville, and Lake Highlands.

Everyday Things You Can do to Keep Your Paint Job Looking Fresh

Thursday, October 20th, 2016

Wouldn’t it be great if your car’s paint job looked as fresh as the day you bought it? Well, there are steps you can take to ensure your car stays looking shiny and new despite the threat of time, weather, environment and the elements. From sun to road debris, so many things threaten the sanctity of your car’s paint job. Check out how you can combat these effects.

Good Old Fashioned Hand Washing

You don’t always need a fancy detail job to make your car shine again. Regular hand washing will get the job done just fine. However, you’ll need to use the right car washing solution — not dish soap like 60% of the population resorts to. While it will certainly clean your car of dirt, it will also strip your car of protective wax coatings, exposing the vehicle to nicks and stains, says Popular Mechanics. By using a safe solution that’s specifically designed for vehicle washes, you’re doing your part to preserve your car’s finish.

Another benefit of washing your car by hand is that you can get familiar with the contours and unique features of your vehicle, giving you the ability to notice changes or any kind of damage the next time you wash your car.

car-wash1

Going Beyond a Wash

While hand washing is a great first step, it’s often not enough to get off the stubborn bird droppings, sap and tar that can cling to your paint job. Over time, these can settle into the paint and saturate through wax coatings into the color below. You can use paint cleaners to get off unwanted environmental effects that have become bonded to the paint, as well as small scratches, known as swirl marks. Alternatively, you could rub paint cleaning clay with liquid cleaner wax as a lubricant to remove contaminants from your car’s surface.

Restore the Shine

Try an oscillating buffer to get that shine you’ve been looking to restore, but only attempt this if you are a serious DIY’er. In most cases, we recommend you get a pro to do this, as one wrong move can damage your car’s paint job. Now it’s time to give your car a coat of wax, which is what will make it look shiny. Wax is great for absorbing small stains and scratches, but it will need to be repeated every few months. A good rule of thumb for cars that spend their day outdoors all year is to repeat a waxing every season. Whether you prefer a paste wax or a liquid wax, the effect is the same. Two coats is fine; any more than that is overkill.

sealed-waxed-auto-paint-job1

Clean the Glass

This is the last step so as to get off the dirt accumulated from the other steps. Use a glass cleaner sans ammonia, which means you should forgo the use of those typical household window cleaners and pick up a special glass cleaner at the auto store. That’s because ammonia can damage vinyl upholstery and the instrument panel. Use a microfiber cloth rather than paper towels so no dust is left behind.

Contact Hance’s Uptown Collision Center

Backed by competitive prices and 60 years of experience, we offer the best collision repair and auto body repair in Dallas, TX. Please contact us at 214-666-5291 for detailing to get your car looking new again. For your convenience, we are located at 4829 McKinney Avenue.

Keep Your Car Cool in the Summer Heat

Tuesday, August 30th, 2016

To keep from overheating (and we’re talking about the vehicles AND their owners!), there are ways you can keep your car cool in the dog days of summer. Even though you may have AC, it’s not efficient to run it full blast all the time. Check out these tips to be smart about staying cool.

keep your car cool in the texas summer heat

Let Out the Heat

If your car has been sitting outside in the hot sun all day, turn it on and crack the windows to let some of the heat escape. If you have sun protector for your dash board, use it when you know you’ll be parking in direct sunlight for several hours. Once you’ve let out some heat, turn on the AC and make sure all your vents are working correctly. Turn them all to the ON setting (hey, you never know when your kids have been fiddling with the settings!), and position each passenger’s vents for optimal cooling pleasure.

If you don’t have time to crack the windows for awhile before taking off, set your climate controls to push fresh or AC air through all footwell vents first. Then, open your windows and sunroof. Because hot air rises, that trapped stale air will leave the car that much faster. Here’s a handy tip: got some cold packs? Put them in front of your vents and blow the cool air on those. The air that reaches you will be double the cool!

Keep the Engine Cool

Once driving, especially for long distances, try not to use your AC full blast every second of the way. Use it sparingly. Why? Your air conditioning compressor runs off your car’s engine, so switch it off now and then to keep your engine from working so hard, suggests CarMax. Some other tips to keep the engine from working too hard:

  • Check the coolant. If it’s too low, your engine will run hotter than it should. Add coolant yourself per the specifications in your operator’s manual. You can also ask your auto body repair mechanic to do this for you.
  • Check the oil. Because oil disperses heat from your engine, you can burn oil a bit faster in the summer than cooler months. Check the levels or have your mechanic do it. Stay on top of the levels even between scheduled oil changes.

Getting Hot, Hot, Hot!

If you’re driving and things feel a bit too hot, pull the car over. This can happen when your temperature gauge is headed toward a dangerous level. Driving an overheated car for a prolonged period of time can cause much more damage than if you simply pulled over and let it cool down. It may seem counter productive, but switch on the heat to get more coolant moving through the engine block, then open the hood and let things cool off. Call for service.

You can avoid all that problem in the first place by adhering to your car’s maintenance schedule so it runs as efficiently as it can. The more efficient your vehicle is, the healthier it will be overall, with less stress put on all the systems.

Contact Hance’s Uptown Collision Center in Dallas

Hance's Collision Repair in DallasPart of sticking to a regular maintenance schedule means keeping up the aesthetics of your vehicle. If you need auto body repair, painting or service, contact us at 214-666-5291 to schedule an appointment.

Check out Rob’s Car Blog (Car Nut of Dallas) for more car tips.

Selecting a Body Shop and Steering

Thursday, February 20th, 2014

What you should know and are not being told by that Gecko or Flo

So you have had in accident with your car in Dallas Texas or surrounding community, now what? First thing you do is call your insurance company to begin the claims process, to start your road back to automotive recovery. That silly Gecko and Flo act like they are your best friends and life and auto collision repair is so easy. We can get you back on the road and make life easy. Well guess what, they are not being completely honest. Not a single insurance company is being honest. And for that matter many collision centers and body shops in Dallas, Texas are not being honest either. They are wanting to lead you down a golden path and money saving tools for them, that leave you and your vehicle short changed. Their business model is to collect premiums and pay out very little in claims. They implement a process and procedure designed to save them money. Money and repair processes owed to you. A proper repair with new parts and a pre-loss condition result. They do this they say to save you money. But why is it when you have a claim, they raise your rates. Why is it that when they use these Concierge and Express programs, they never give you a refund?

Most “independent” shops are different and for good reason. We do not get in bed with insurance companies. We do not let them dictate the process and the results. We are an advocate for the consumer. I personally count it as a blessing to fix cars and help people. We do it, day in an day out many times at no financial gain; by just talking and sharing our experience and knowledge at no charge. Our advice is always free! We do it to help you through a process that is foreign and not an everyday affair to have your car fixed after an accident. We do it, because we truly want what is best for you. And the strangest part is that if the free market was really at work and everyone paid out of pocket for repairs and no insurance was involved, the chain stores would be out of business. The quality of work alone would be enough to close their doors!

What is important to know is that “steering” is illegal. An insurance company should not tell you that by going to any shop you choose, it will be a negative. To say a shop is “not on the program” or not preferred should be of no consequence. You tell them where you are going and who you want them to work with, end of story! They have a right to inspect the vehicle prior to any work being done or any claims being paid. Under the law, they only have so many days to look at the car. They must respond to your desire. There is a tremendous amount of “gray” to this conversation and information that could fill volumes of books. But in the end, you have a consumer bill of rights, you have choices and you should know that any independent auto body shop you choose, have your best interest in mind. We do at Hance’s. We give you options and information. The most important thing you can have when it come to your car and you! -Rob aka Car Nut Dallas

Auto Body Dallas – Independent Insurance Advocate

Tuesday, November 12th, 2013

Taking a moment to share with you this morning a significant change in our business and moral philosophy shift of our operation. When it come to collision repair and Auto Body shops in Dallas, you have many many choices. A lot of times you do not realize the rights you have or the choices you can make when it comes to your car, your accident repair and you or someone else’s insurance company: YOU HAVE THE RIGHT TO CHOOSE. Under Texas Law, the consumer can choose any shop to fix their vehicle. The insurance companies form alliances and business relationships with those facilities that benefit them and their business model for cost savings and price controls. When you choose an Auto Body Shop in Dallas, a lot of times you are directed to a website or mobile resource that gives you predetermined choices that the insurance company has contracted with to fix your car. Those choices benefit the insurance company. It may seem seamless for you, it  may feel like “concierge” service, but in reality it purely a relationship of savings between the “big box shops” and the insurance companies. The DRP – Direct Repair – shops provide discounts and volume to the insurers that you the consumer do not benefit from. You have no “advocate”  looking out for you, your options and your car. Insurance companies say these relationships benefit you the consumer by lowering premiums and getting you back in your car faster and your “life back in order.” That is code speak for lowering their payouts and increasing or maintaining their profits. Insurance companies are not our friends. Not bad people, but they are business. A profit and stock price business. Many years ago, they were suppose to be only mutual companies. Mutual benefit to the policy holders. But now they are Stock companies and their obligation is to the stock holders and to earn a profit. We are required to have insurance to operate a vehicle. Insurance is a good thing when we are in trouble to mitigate our financial loss. But most consumers deal with insurance when they purchase, not when they have a claim, so our understanding of our claims rights is foreign to us. You need an advocate to help you with Auto Body Repair in Dallas to share with you their knowledge, expertise and to help navigate the insurance “game.”

This past week, we decided as a family and as a business owners, to stop participating in our only DRP. We have advocated for years that this is a bad practice, but with a 30 year relationship with one of the largest insurers, we had stability and built in business. Frankly we were/are scared to leave and to not have that source of revenue. This is a tough business and when 30% comes from one source, that is a huge stream of revenue to turn your back on. But morally, ethically and philosophically we have to practice what we preach. We have to continue to be that advocate in Auto Body Repair in Dallas. Some of the business practices we were being asked to do, did not make sense. We could see no benefit to the consumer or our business. Future rights and future business practices were being jeopardized. If we continued our relationship, then we were not being true to our convictions and giving away our rights as shop owners and consumer advocates.

When you have an accident, call us. We want to fix your car, but in the end we want to educate and help you. If we do not get the opportunity to fix your car, at least you will know we gave honest, solid and unbiased advice about your car and your accident. We realize you can go anywhere. We realize you receive a lot of influence from your agent and your provider, but you have rights. You have options and you have the ultimate choice. Call me 214-666-5291. My advice is always free and from now on, no DRP involvement. We are here for you and we can only stay in business with you making the choice to use Hance’s Uptown Collision – Hance Paint and Body.  -Rob aka Car Nut of Dallas

Our Bodyshop in Dallas Gives A+ Service

Tuesday, September 10th, 2013

bodyshop dallas | Hance's Uptown Collision CenterHere at Hance’s Uptown Collision Center or Hance Paint & Body, we strive to give you the best possible service.  We have proven our dedication to customer service with our A+ rating from the Better Business Bureau.  We hope that when you come to our bodyshop in Dallas, you will have that same A+ service experience.  View this video to learn more about our relationship with the BBB, from Rob, VP and Manager of our Dallas bodyshop.

 

bodyshop dallas 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
(214) 666-5291
http://hanceauto.com

 

Photo Credit: © Depositphotos.com/alexmillos

Q&A Options from Your Autobody Specialist in Dallas

Friday, August 30th, 2013

autobody dallas tx | Hance's Uptown Collision CenterSometimes you might not find the answers you are looking for about autobody repair on the internet.  You need the help of an expert.  Here at Hance’s Uptown Collison Center, we got you covered!  You can reach out for answers to your autobody questions right here on our blog!  Check out this video to find out how!

autobody dallas tx
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

Photo Credit: © Rmcragu | Dreamstime Stock Photos & Stock Free Images

An Open Letter From a One Man Band

Thursday, August 8th, 2013

Wanted to take a moment to thank all of those who have allowed us to work on you car. We come to work everyday with one goal in mind – Empower vehicle owners with good information, fair representation and integrity when it comes to their car and car needs. Whether it is collision repair, service questions or good old fashioned FREE advice.

We are a unique operation. Probably should be on the endangered species list. Very few companies in the collision industry do it this way – The Hance Way. We are not trying to grow and be the biggest in town. Not trying to court the insurance industry and become addicted to their volume. Yes we would love more work and a fancy new auto body shop, but not at the expense of the consumer or our own sanity. When the insurance company and the body shop become symbiotic in their claims handling process, generally the client loses. Our way is to empower you with information. To share with you our knowledge, our nearly 60 plus years of experience. To help you make the decisions with your car and your money. We feel blessed that we make a living at what we enjoy. We acknowledge that we earn our living from someone else’s misfortune. That means we have to be responsible with what has been entrusted to us.

Knowing the above information, I want to apologize if sometimes we drop the ball. If we fail to return a phone call promptly. If we get delayed in our schedule or completion dates. I am practically a “One Man Band”  when it comes to the day to day running of a retro-modern Dallas Paint and Body Shop. I am who you are looking for when you have questions. I am the one who does the pricing. I am the one who takes the “heat” when we make a mistake.

Now, I could not do it without a great cast and supporting crew behind the scenes: Michelle is our office support staff. She is so friendly and understands what I am trying to do in a changing and evolving auto body industry. She supports me in making sure our clients feel welcomed and comforted during a difficult process. She keeps the paperwork flowing and makes sure I go to lunch when I am suppose to. Thanks Evil M 😉  Jose our detailer and painters assistant has been with me for almost 13 years. Pretty unheard of in that position. I have seen him raise a family and get a little grayer. Thank you Jose.  Our painter Oscar, has been painting cars it for over 30 years! He has one goal in mind – Make the customer happy. Make them forget the car was wrecked. He comes to work everyday, works harder than anyone I know. Thank you Oscar!  Our metal Technicians: Terry and Joel have not been with me long, but I went looking for a diverse cast of characters with unique talents and abilities. GOD Blessed me with two guys who work hard in 105* heat. Two guys who tackle each day with the client and their car as their priority. Keeping an eye on the details and my bottom line. Thank you Joel and Terry! Our facilities maintenance tech, Stephen is a life saver. He keeps everything spic and span for what is traditionally a very dirty environment. He understands a clean shop is a safe shop.Yes, I am a one man band and when I am not here, not available or out of the office, the above cast is working hard for you and me. But most of all, I could not be that one man band with out “mom.” Lorraine Wire has done a fantastic job of securing our future financially with conservative decision and an eye on the bottom line. Thank you Mom!

I just wanted you, our Loyal and New clients, to know that we appreciate you. That by choosing Hance Paint and Body (aka Hance’s Uptown Collision), that you are valuing us on the endangered species list. That you value a dying breed. That with your continued support, referrals and understanding, that we may continue to do what we enjoy. GOD Bless you and your families.

-The Leader of the Band

auto body dallas tx
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

Your Dallas Auto Body Repair Specialist’s Top TIp

Friday, July 26th, 2013

dallas auto body repair | Hance's Uptown Collision CenterWhen you are in an accident it is hard to think of what to do first.  Some might say to make sure to swap insurance information, or call law enforcement.  With our years experience in the Dallas auto body repair and towing industry, we have learned one sure thing you should do as soon as you are in an accident.  Check out this video from our VP/Manager Rob Mays to learn more.

dallas auto body repair 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
(214) 666-5291

 

What’s Rob talking about?

Visit the blog to learn more about your car.