As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Dallas Auto Body Repair' Category

Should You Use the Body Shop Your Insurance Company Recommends or Not?

Thursday, April 13th, 2017


In the event you’re in an accident that results in body work needed for your vehicle, your insurance company will probably recommend a repair shop that they frequently work with. While this sounds like a great service in theory, they are likely recommending that shop because they have a repair contract with them. This means they have a vested interest in you going there. But while it may seem like they are pressuring you to only use their auto body repair shop, you don’t have to follow their recommendation.

How it Works

By law, you don’t have to use the insurance company’s recommendation, but you may be wondering: will you get a quality repair job if you go elsewhere? Using the recommended shop is beneficial mainly to the insurance company because they have negotiated better deals that translate to lower material and labor rates as well as parts discounts. In return, the repair shop gets all the business sent their way from the insurance company. They do, however, have to undergo equipment and training requirements as per the insurance company. They also have to offer lifetime warranties on parts.

Insurance companies strive for about 40 percent of their claims going to their recommended repair shops. This doesn’t mean you have to, though. In fact, they’ll try to persuade you very strongly so that you ultimately end up abiding by their request. They may say your claim won’t be dealt with efficiently if you go off on your own. They may say it could be a week or more before the adjuster can come out to take a look at your vehicle. They may even say they won’t warranty any of the repairs if you veer from their recommendation.

This may scare you off. That’s what they want. But if you’re really intent on going to your own repair shop, don’t budge. Legally, they can’t delay the process and they can’t keep you from using your own repair shop. Consider this: any reputable auto repair shop near you will provide a lifetime warranty regardless of whether the insurance company is paying them or you are. It’s in their best interest to treat all customers the same and provide efficient service no matter what.

However, one benefit to you for using insurance company-recommended repair shops is that those mechanics are familiar with the claims adjusters because they work with them so often. They know the process, they know what to expect, and they can get the estimate and repairs done quickly as per the insurance company wishes. You can also cut down on possible disagreements between insurance companies and repair shops when they know each other.

In cases where you seek out an outside repair shop, insurance companies may not accept their estimate right away of what a repair will cost. Other times, the insurer will generate the original estimate and the repair shop disagrees, says Nerdwallet.

Contact Hance’s Uptown Collision Center in Dallas TX

You can rest assured we treat all our customers with efficiency and skilled service. Open Mon–Thur: 7:30am – 5:30pm and Friday: 7:30am – 5pm, we offer a convenient way for you to get all the repairs you need done quickly so you can get back on the road. To schedule an appointment for auto body repair or service, contact us at 214-666-5291. We are located at 4829 McKinney Avenue in Dallas for your convenience in Highland Park, University Park, Uptown, Lakewood, Lower Greenville, and Lake Highlands.

How to Find the Best Auto Body Shop Near Me

Thursday, November 3rd, 2016

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Auto mechanics are a dime a dozen around Dallas, but what are you really getting? Too many mechanics give lip service when it comes to what they do, but many fail at offering the whole package. Ideally, you want an auto body shop near you that can go the distance in terms of varied offerings, stellar service and peace of mind through proven work. Finding a convenient auto body location isn’t enough anymore: you also have to choose a reputable provider that will come to know you and your car, and provide services that exceed your expectations time after time.

Here are some considerations to keep in mind when searching for the best auto body repair shop in Dallas.

Company Location and Overhead

The location, size and overhead requirements of an auto body shop will largely contribute to how much it charges for standard services. Let’s say you have a large, multi-location shop with a lot of front-office workers. Because those shops have a high overhead, they tend to overcharge for services to make up for those costs. “Labor hours” is a big area where you can get taken advantage of by auto body shops, says Edmunds. Many body shops use reference guides to estimate the number of hours needed to perform common repairs; however, larger, higher-end shops and dealers may charge for things they may have to do, including time spent taking off the hood and doors.

Word of Mouth

While it doesn’t provide anything concrete, word of mouth recommendations should never be overlooked as part of the vetting process. This can give you clarity and insight into choosing a particular company. Chances are, if all your friends have something wonderful to say about the service at Shop A but all negative things to say about Shop B, this will likely be your deciding factor in choosing which to go with. Advertising is great, but sometimes the small family-owned shops just don’t have the budget for glossy ads; however, they may provide stand-up service even though you don’t hear about it on TV and billboards. Reputation is everything in this business, as most general members of the public don’t know what goes into the process and often are leery about trusting someone to address the issues with their vehicle.

Expertise

Of course, you also want a mechanic who is skilled in all facets of auto body repair. This may mean you have a quick conversation with the owner about what he or she offers, what training the team gets, and what they offer. Ask about years in business to gauge how well they’ve operated within the community over that time. Ultimately, you want a mechanic who frequently works with your make and model of car, giving you peace of mind when you have to leave it for service.

Estimates

Cost is a big factor in choosing an auto body shop near you. Call several in your area to get an idea of what things cost. Many auto body repair shops will even match estimates if you go to them with a lower one. They would rather earn your business and trust over losing you to the competition. Don’t always automatically go with the lowest quote, though. You don’t want to trust the care of your vehicle to a fly-by-night mechanic who’s going to do the bare minimum, which could lead to further problems later on. Take other factors into consideration in addition to cost, such as how close a shop is to your home or work.

 

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Contact Hance’s Uptown Collision Center in Dallas TX

Servicing Dallas, Highland Park, University Park, Uptown, Lakewood, Lower Greenville, and Lake Highlands, Hance’s Uptown Collision Center located on McKinney Ave in Dallas is a top choice for many area residents. Contact us to check out what we do at 214-666-5291.

How to Work With Your Insurance Company for Adequate Compensation

Wednesday, August 3rd, 2016

Getting into a car accident is stressful enough without adding insurance adjustments and compensations to the mix. Immediately following an accident, you know you have to share insurance information with the other driver, but what happens after that? How can you be sure you’re getting adequately compensated for the damage? If you have a trusted mechanic on your side like Hance’s Uptown Collision Center, you will be assisted throughout the whole process. We work with insurance companies all the time to ensure our customers get the compensation they deserve. And not just SOME money — enough to cover ALL damage to the vehicle. The first step is to schedule an appointment for a repair estimate.

Even if you weren’t at fault for the accident and you are due reimbursement or compensation for accident-related costs, dealing with insurance companies can still be confusing, daunting and frustrating. Assuming you have started the process by contacting the other insurance company and getting the ball rolling, the next step is to get reimbursement for property damage and theft.

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Determining Reimbursement: Getting Proof

The claims adjuster will evaluate these factors by taking photographs and writing notes about all damage to the vehicle. Your written statement about what happened also further helps the adjuster in his decision regarding compensation for your damages and loss. DMV.org suggests keeping all receipts and before-and-after pictures if you have repair work done to your car.

Diminished Value

This is where Hance’s Auto comes in. We can work with your insurance company to come up with a mutually acceptable number that you feel comfortable with. That’s even if your vehicle is worth repairing — it could be deemed a total loss. This means it will cost more to fix the vehicle than the vehicle is worth.

Medical Costs

If you are found not to be at fault for the accident, you can go after the other insurance company for compensation on your medical bills. Sometimes, the other person doesn’t have insurance, or maybe the amount you’re quoted won’t be nearly enough to cover your bills. In this case, you may want to get in touch with a personal injury attorney to fight for additional compensation.

Deductibles

It depends on your exact situation, but you may have to pay a deductible before getting payment for your claim. If you’re eventually determined not to be at fault, you may be able to get that money back later.

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Contact Hance’s Uptown Collision Center in Dallas

Need help managing the insurance aspect of your claim? We can assist you here at Hance’s Uptown Collision Center. Contact us today at 214-666-5291 to kick start the process and get the compensation you deserve.

Is Paintless Dent Repair Right for You?

Friday, June 24th, 2016

Getting in an accident is no picnic. Provided you and everyone involved are OK following an incident like this — whether a fender bender or something more serious — you may turn your sights to the frustration of getting your vehicle fixed. You may have heard about paintless dent repair as an alternative to full-on body work. Yes, it takes less time than auto body repair and can be more convenient, but is it right for your situation? It may turn out that Hance’s Uptown Collision Center auto body repair service is a better choice for you.

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When is PDR a Viable Choice?

There are times in which paintless dent repair is a good choice, but it all depends on the type of accident you have been in. PDR is reserved for less serious accidents featuring small dings that are easy to bang out. Think: shopping carts at the grocery store, small fender benders, baseballs to the roof, etc. Paintless dent repair is generally a more affordable and speedy form of dent repair — one that doesn’t affect the paint job done at the factory. As a less intrusive process for dent repair designed, it’s best for small to medium repair needs. Using state-of-the-art technologies, your trusted Hance mechanic repairs dents by getting under the “skin” of the vehicle to gently coax dented panels back into position. This is done without damaging or scratching the panels at all. Because this approach does not involve painting, the price tag is lower than traditional dent repair work.

If your car has been affected by the following, PDR may be a good option for you:

  • Minor Hail damage
  • Door dings
  • Minor body creases
  • Small dents
  • Bumper indentations

However, this option isn’t always possible when it comes to larger, more serious dents. When you’ve been in a bigger accident with damage not only to the paneling but the paint job as well, it becomes necessary to repair dents and then color match and paint the vehicle. New panels may have to be ordered if the dent is large, scraped or gouged. It takes a trained eye to get the color just right and blend it in seamlessly. This takes vast knowledge of the specific brand and model of car as well.

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When is Auto Body Repair Work a Better Choice?

While you may be hoping for paintless dent repair to remedy your situation because it generally takes less time, this isn’t always possible. In the case of auto body repair, the wait for your vehicle to be finished  is well worth it because you are essentially getting a new portion of your car. Panels are ordered from the manufacturer and paint has to be artfully applied to blend the two so it never looks as though you were in an accident. That’s where our technicians come in — who are more like artists than anything else!

Auto body repair is a better choice if the metal of your vehicle has been severely stretched, dented, gouged or creased and the paint is cracked.  With PDR, you simply can’t get scratches out or repair paint damage. In addition, cars that were made prior to 1990 are not great candidates for PDR, as the paint featured on those vehicles isn’t as resilient and flexible as the paint you see on newer cars. As an aside: after the Clean Air Act amendments of 1990, paint-makers began adding water-borne paints to their product lineups in response to clean-air initiatives to cut volatile organic compound emissions, according to Cars.com.

Contact Hance’s Uptown Collision Center in Dallas

To find out why auto body repair may benefit you, please contact us at 214-666-5291. We are conveniently located on McKinney Avenue!

Hance’s Uptown Collision Center

4829 McKinney Ave
Dallas, TX 75205

You Got in a Car Accident…Now What?

Thursday, March 24th, 2016

You were driving along innocently enough when all of a sudden, you’re blindsided by a driver who didn’t see the stop sign. Fortunately, everyone’s OK, but now you have a cracked-up car that needs collision repair service — pronto. What do you do now? Here are a few steps to take after you are involved in a car accident. After dealing with the immediate aftermath of the accident, the first step is to schedule an appointment with Hance’s Uptown Collision Center.

Next you should get in touch with your insurance company to see if you have “uninsured motorist” coverage in the event that you get in an accident with someone who does not have insurance. If so, you can get compensation from the driver to recover any losses, says CNN.com.

Now, onto the collision repair process…

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Drop off Your Vehicle

Once you drop off the vehicle at Hance’s, you’ll be required to fill out a drop-off agreement form, listing your contact information and insurance information which will allow us to starting working on the car. Don’t have an alternative mode of transportation? Let us arrange for a rental car for you during this difficult transition. Just so you’re aware: small repairs typically take between three and five days while more complicated jobs can take a week or even up to a month. When we give you an estimate, we’ll let you know of the time frame.

Verification

Next we will verify your car’s VIN, mileage, and license plate number, then shoot a video recording of the vehicle while noting the damage. Please notify us of any pre-existing dents, dings, and scratches so we don’t include those in our estimate.

Assess the Damage

After we have all the necessary information, we put it into our state of the art management software that allows our techs to assess the damage and review the insurance company estimate. Our goal is to provide affordable parts replacement so you don’t have to pay any more than you have to, all the while considering the amount your insurance company has agreed to pay along with “supplement” of needs.

Painting

Hance's Collision Repair in DallasThis is the fun part. Rest assured your car won’t spend more than a day or two in this painting and refinishing phase. For small jobs, it takes just a half day. Attention to detail and precision are both the name of the game here.

Reassembly

Putting all the parts back together again so they work efficiently and correctly is a big part of collision repair, and not something our technicians take lightly.

Cleaning Up

Quality control is the last phase of the collision repair process. This occurs at the completion of all repairs, painting and reassembly. Technicians give the car a once-over, test it out and make any adjustments if needed. It’s at this time that you’ll receive a call to come pick up your vehicle. You return the rental car, get your car back, and get on with life!

Contact Hance’s Uptown Collision Center in Dallas, TX

For the most comprehensive auto body repair in Dallas, contact us at Hance’s Uptown Collision Center at 214-666-5291. We have many convenient appointment slots for you to choose from. Come to us for anything from collision repair and painting to window replacement and detailing. We’ll have you in and out in no time.

Selecting a Body Shop and Steering

Thursday, February 20th, 2014

What you should know and are not being told by that Gecko or Flo

So you have had in accident with your car in Dallas Texas or surrounding community, now what? First thing you do is call your insurance company to begin the claims process, to start your road back to automotive recovery. That silly Gecko and Flo act like they are your best friends and life and auto collision repair is so easy. We can get you back on the road and make life easy. Well guess what, they are not being completely honest. Not a single insurance company is being honest. And for that matter many collision centers and body shops in Dallas, Texas are not being honest either. They are wanting to lead you down a golden path and money saving tools for them, that leave you and your vehicle short changed. Their business model is to collect premiums and pay out very little in claims. They implement a process and procedure designed to save them money. Money and repair processes owed to you. A proper repair with new parts and a pre-loss condition result. They do this they say to save you money. But why is it when you have a claim, they raise your rates. Why is it that when they use these Concierge and Express programs, they never give you a refund?

Most “independent” shops are different and for good reason. We do not get in bed with insurance companies. We do not let them dictate the process and the results. We are an advocate for the consumer. I personally count it as a blessing to fix cars and help people. We do it, day in an day out many times at no financial gain; by just talking and sharing our experience and knowledge at no charge. Our advice is always free! We do it to help you through a process that is foreign and not an everyday affair to have your car fixed after an accident. We do it, because we truly want what is best for you. And the strangest part is that if the free market was really at work and everyone paid out of pocket for repairs and no insurance was involved, the chain stores would be out of business. The quality of work alone would be enough to close their doors!

What is important to know is that “steering” is illegal. An insurance company should not tell you that by going to any shop you choose, it will be a negative. To say a shop is “not on the program” or not preferred should be of no consequence. You tell them where you are going and who you want them to work with, end of story! They have a right to inspect the vehicle prior to any work being done or any claims being paid. Under the law, they only have so many days to look at the car. They must respond to your desire. There is a tremendous amount of “gray” to this conversation and information that could fill volumes of books. But in the end, you have a consumer bill of rights, you have choices and you should know that any independent auto body shop you choose, have your best interest in mind. We do at Hance’s. We give you options and information. The most important thing you can have when it come to your car and you! -Rob aka Car Nut Dallas

Need Collision Repair Dallas TX? Hance’s Will Get You Back on the Road in No Time

Thursday, February 6th, 2014

collision repair Dallas TXIf you have recently been in an auto accident, you know that getting the help you need can be stressful and frustrating. At Hance Auto, our collision repair Dallas TX team works to keep the process of restoring your vehicle simple. Our skilled staff knows how important having a reliable vehicle is for our customers, and we pride ourselves on being quick and efficient during the repair process. We also work directly with your insurance company to ensure that your vehicle gets back to its pre-loss condition. Make the right choice and choose Hance’s for your collision repair Dallas TX needs. Call us at 214-666-5291 or visit hanceauto.com.

[osky-citation keyword= ‘collision repair Dallas TX’]Photo Credit: @DepositPhotos/ k a l i n o v s k y

Need Auto Collision Repair? Our Auto Body Shop Dallas Will Help You Regain What You Lost

Friday, January 31st, 2014

auto body shop DallasHave you recently been involved in an accident and come out with a banged-up car? Vehicle damage is never fun, but our auto body shop Dallas can make it painless. We work quickly to get your vehicle working and looking like new. But that’s not all. We also want to make sure you get back to where you were prior to your loss, which is why we help you with insurance options as well. At our auto body shop Dallas, the customer’s needs always come first. If you are seeking advice or repairs, give us a call at 214-666-5291 or visit hanceauto.com.


[osky-citation keyword= ‘auto body shop dallas‘] Credit: Photo Deposit@ R a i n e r P l e n d l

For Expert Collision Repair Dallas TX, Bring Your Vehicle to Hance Auto

Monday, December 30th, 2013

collision repair dallas tx | Dallas, TXHance Auto has served car owners in Dallas since 1995, offering collision repair, body work, frame straightening and miscellaneous repairs. While your car is in our shop, we can help arrange a rental car for you through Hertz or Enterprise. At Hance’s, we believe in building business relationships with our customers.  We do more than offer some of the best Collision Repair Dallas TX, we go the extra mile with superior customer service. It’s no surprise many of our customers return to us for all their car repair needs.

We offer a lifetime warranty on all vehicles we paint or repair.   Call us at 214-666-5291 for the best collision repair Dallas TX.  Check out coupons on our website for  special savings on repair services.

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Photo Credit: © Depositphotos.com/ lorakis

Auto Body Dallas – Independent Insurance Advocate

Tuesday, November 12th, 2013

Taking a moment to share with you this morning a significant change in our business and moral philosophy shift of our operation. When it come to collision repair and Auto Body shops in Dallas, you have many many choices. A lot of times you do not realize the rights you have or the choices you can make when it comes to your car, your accident repair and you or someone else’s insurance company: YOU HAVE THE RIGHT TO CHOOSE. Under Texas Law, the consumer can choose any shop to fix their vehicle. The insurance companies form alliances and business relationships with those facilities that benefit them and their business model for cost savings and price controls. When you choose an Auto Body Shop in Dallas, a lot of times you are directed to a website or mobile resource that gives you predetermined choices that the insurance company has contracted with to fix your car. Those choices benefit the insurance company. It may seem seamless for you, it  may feel like “concierge” service, but in reality it purely a relationship of savings between the “big box shops” and the insurance companies. The DRP – Direct Repair – shops provide discounts and volume to the insurers that you the consumer do not benefit from. You have no “advocate”  looking out for you, your options and your car. Insurance companies say these relationships benefit you the consumer by lowering premiums and getting you back in your car faster and your “life back in order.” That is code speak for lowering their payouts and increasing or maintaining their profits. Insurance companies are not our friends. Not bad people, but they are business. A profit and stock price business. Many years ago, they were suppose to be only mutual companies. Mutual benefit to the policy holders. But now they are Stock companies and their obligation is to the stock holders and to earn a profit. We are required to have insurance to operate a vehicle. Insurance is a good thing when we are in trouble to mitigate our financial loss. But most consumers deal with insurance when they purchase, not when they have a claim, so our understanding of our claims rights is foreign to us. You need an advocate to help you with Auto Body Repair in Dallas to share with you their knowledge, expertise and to help navigate the insurance “game.”

This past week, we decided as a family and as a business owners, to stop participating in our only DRP. We have advocated for years that this is a bad practice, but with a 30 year relationship with one of the largest insurers, we had stability and built in business. Frankly we were/are scared to leave and to not have that source of revenue. This is a tough business and when 30% comes from one source, that is a huge stream of revenue to turn your back on. But morally, ethically and philosophically we have to practice what we preach. We have to continue to be that advocate in Auto Body Repair in Dallas. Some of the business practices we were being asked to do, did not make sense. We could see no benefit to the consumer or our business. Future rights and future business practices were being jeopardized. If we continued our relationship, then we were not being true to our convictions and giving away our rights as shop owners and consumer advocates.

When you have an accident, call us. We want to fix your car, but in the end we want to educate and help you. If we do not get the opportunity to fix your car, at least you will know we gave honest, solid and unbiased advice about your car and your accident. We realize you can go anywhere. We realize you receive a lot of influence from your agent and your provider, but you have rights. You have options and you have the ultimate choice. Call me 214-666-5291. My advice is always free and from now on, no DRP involvement. We are here for you and we can only stay in business with you making the choice to use Hance’s Uptown Collision – Hance Paint and Body.  -Rob aka Car Nut of Dallas

What’s Rob talking about?

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