As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Collision Repair Tips Dallas TX' Category

Types of Body Damage: How are They Repaired?

Wednesday, May 17th, 2017

Accidents are a fact of life. Every time you get behind that wheel, there is the potential for a fender bender, side swipe or worse. Hopefully, the damage is minimal and it can be fixed through auto body repair. In addition to accidents, though, the weather can really do a number on the condition of your car as well. From road trips to parking lot accidents to long-term weather exposure, it’s important to get any damage addressed quickly and efficiently. Here are some of the most common types of auto body damage, with the fixes that go along with them.

Weather

Even if you have a garage, it’s a safe bet to say your car spends a whole lot of time outside, from just driving around to parking at malls and at work. Over many years, your vehicle is exposed to sun, snow, hail and rain. All that moisture is a breeding ground for corrosion and rust. And all the UV rays from the sun will fade and damage your paint job. It may happen so slowly you don’t even realize it. But it’s there. However, there are some simple fixes if you notice small areas of damage. In this case, you can sand and repaint the affected area. When rust has gotten very deep into the metal, it may not be able to be fixed with this simple method. It may have to be cut out and replaced with brand new metal. In the case of hail causing tiny pits, you could benefit from paintless dent repair.

Scratches

We’ve all experienced the frustration of coming out of the grocery store to find a shopping cart has banged into the side of our car. Parking lots can certainly be dangerous, risky spots for scratches. If that scratch is small enough, it can be rubbed and buffed out; however, larger paint scratches may need a body filler and computer-matched auto painting.

Dents

Dents are inevitable at some point in the life span of your car, but they can usually be repaired fairly easily. Whether you’ve suffered a run-in with a shopping cart, another car or a baseball that hit your hood, many dents can be pulled out using a special process and device. If there is no paint damage, paintless dent removal is the technique of choice. Your technicians will be able to tap the dent out from the backside of the panel. For bigger dents where this is not possible, a small hole may need to be drilled where a tool is inserted to effectively pull the dent out. The technician then fills the hole and paints the damaged area. In the case of an extremely large dent caused by a collision, you may have to have the whole panel replaced.

Collisions

Collisions cause the biggest dents, scratches and damage of all. Collisions can cause structural damage to a car, such as in the case of a bent frame. In this case, your technician can use computer-aided machinery to straighten out the frame and ensure the vehicle complies with factory specifications.

Contact Hance’s Uptown Collision Center

Sadly, accidents are a very real possibility whenever you get behind the wheel. If you ever need professional auto body repair in and around Dallas, come to Hance’s Uptown Collision Center. Please contact us at 214-666-5291 to book an appointment for auto body work at fair prices. You’ll find us at 829 McKinney Avenue in Dallas TX.

Five Signs Your Windshield Needs Replacement

Sunday, March 19th, 2017

Your car’s windshield serves many purposes, most of all to improve your visual navigation. Because it’s crucial to your safety on the road, your windshield must be clear, free of defects, sturdy and reliable. However, many of you are driving around with sub-par windshields, whether with a tiny pit or chip, or large spiderweb cracks. Perhaps you just don’t want to deal with the cost of replacement right now, or being without a car for part of the day while it gets replaced. However, it’s imperative to ensure a properly functioning windshield so it can protect you on the roadways. Here are some signs that tell you the windshield may need replacement.

5 Signs

1. Compromised view. It doesn’t really matter how small that chip, crack or discoloration is, as a driver you are responsible for making split-second decisions. If you mistake a chip for another vehicle out of the corner of your eye, or a large crack results in a blind spot and you miss something crucial, you could end up in a serious car crash. Even if the result is a fender bender, you’re still faced with much more aggravation, frustration, and cost than if you had just fixed the windshield in the first place.

2. Inspection coming up. Take a look at your inspection sticker. Is the date for renewal coming up? You’ll want to get that crack taken care of before then, as large chips, cracks and sharp edges can lead to a failure to pass inspection. Not only will you have to pay for a second inspection after you get the issue fixed, you may get caught with an expired sticker in the meantime from law enforcement and receive a ticket. The price tag of an average windshield repair is just about $58, says Cost Helper.

3. Pitting. If you’re on the road a lot, particularly the highway driving long distances every day, you probably experience a lot of pitting on your windshield. As a result, flying debris, such as tiny rocks and gravel that repeatedly hit your windshield, will leave small pits. You may even notice these more in the morning or at dawn when the sun is hitting your windshield. This can be a very dangerous situation because those pits are compromising your view. They tend to reflect light, which messes with your focus and visibility, especially during high-glare times of the day. If you’re caught in a rain storm, pitted glass doesn’t cast off water as well as smooth glass, which can pose even more of a problem.

4. White at the edges. In the interest of safety, windshields are treated with PVB or Poly Vinyl Butral at the time of manufacture, which keeps your windshield from shattering into a million pieces if you’re in a collision. Instead, it will break in rounded chunks that aren’t as likely to cut you or the other occupants. If you’re noticing a white haze at the edges, this special plastic is starting to come away from the glass and should be replaced.

5. Missing pieces. We’ve all seen cars or trucks on the roadway with missing windshields or parts, which the owner has “cleverly” covered up with duct tape or trash bags. Windshields keep out the elements, critters and bugs from the interior of your vehicle, but they also provide critical structural support that prevents the frame from sagging. When you do finally get the windshield replaced, the damage has already occurred, resulting in glass alignment problems.

Contact Hance’s Uptown Collision Center in Dallas

If any of the above has happened to you, come to Hance’s Uptown Collision Center in Dallas for expert windshield replacement. Contact us at 214-666-5291 to book an appointment.

How to Find the Best Auto Body Shop Near Me

Thursday, November 3rd, 2016

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Auto mechanics are a dime a dozen around Dallas, but what are you really getting? Too many mechanics give lip service when it comes to what they do, but many fail at offering the whole package. Ideally, you want an auto body shop near you that can go the distance in terms of varied offerings, stellar service and peace of mind through proven work. Finding a convenient auto body location isn’t enough anymore: you also have to choose a reputable provider that will come to know you and your car, and provide services that exceed your expectations time after time.

Here are some considerations to keep in mind when searching for the best auto body repair shop in Dallas.

Company Location and Overhead

The location, size and overhead requirements of an auto body shop will largely contribute to how much it charges for standard services. Let’s say you have a large, multi-location shop with a lot of front-office workers. Because those shops have a high overhead, they tend to overcharge for services to make up for those costs. “Labor hours” is a big area where you can get taken advantage of by auto body shops, says Edmunds. Many body shops use reference guides to estimate the number of hours needed to perform common repairs; however, larger, higher-end shops and dealers may charge for things they may have to do, including time spent taking off the hood and doors.

Word of Mouth

While it doesn’t provide anything concrete, word of mouth recommendations should never be overlooked as part of the vetting process. This can give you clarity and insight into choosing a particular company. Chances are, if all your friends have something wonderful to say about the service at Shop A but all negative things to say about Shop B, this will likely be your deciding factor in choosing which to go with. Advertising is great, but sometimes the small family-owned shops just don’t have the budget for glossy ads; however, they may provide stand-up service even though you don’t hear about it on TV and billboards. Reputation is everything in this business, as most general members of the public don’t know what goes into the process and often are leery about trusting someone to address the issues with their vehicle.

Expertise

Of course, you also want a mechanic who is skilled in all facets of auto body repair. This may mean you have a quick conversation with the owner about what he or she offers, what training the team gets, and what they offer. Ask about years in business to gauge how well they’ve operated within the community over that time. Ultimately, you want a mechanic who frequently works with your make and model of car, giving you peace of mind when you have to leave it for service.

Estimates

Cost is a big factor in choosing an auto body shop near you. Call several in your area to get an idea of what things cost. Many auto body repair shops will even match estimates if you go to them with a lower one. They would rather earn your business and trust over losing you to the competition. Don’t always automatically go with the lowest quote, though. You don’t want to trust the care of your vehicle to a fly-by-night mechanic who’s going to do the bare minimum, which could lead to further problems later on. Take other factors into consideration in addition to cost, such as how close a shop is to your home or work.

 

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Contact Hance’s Uptown Collision Center in Dallas TX

Servicing Dallas, Highland Park, University Park, Uptown, Lakewood, Lower Greenville, and Lake Highlands, Hance’s Uptown Collision Center located on McKinney Ave in Dallas is a top choice for many area residents. Contact us to check out what we do at 214-666-5291.

How to Work With Your Insurance Company for Adequate Compensation

Wednesday, August 3rd, 2016

Getting into a car accident is stressful enough without adding insurance adjustments and compensations to the mix. Immediately following an accident, you know you have to share insurance information with the other driver, but what happens after that? How can you be sure you’re getting adequately compensated for the damage? If you have a trusted mechanic on your side like Hance’s Uptown Collision Center, you will be assisted throughout the whole process. We work with insurance companies all the time to ensure our customers get the compensation they deserve. And not just SOME money — enough to cover ALL damage to the vehicle. The first step is to schedule an appointment for a repair estimate.

Even if you weren’t at fault for the accident and you are due reimbursement or compensation for accident-related costs, dealing with insurance companies can still be confusing, daunting and frustrating. Assuming you have started the process by contacting the other insurance company and getting the ball rolling, the next step is to get reimbursement for property damage and theft.

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Determining Reimbursement: Getting Proof

The claims adjuster will evaluate these factors by taking photographs and writing notes about all damage to the vehicle. Your written statement about what happened also further helps the adjuster in his decision regarding compensation for your damages and loss. DMV.org suggests keeping all receipts and before-and-after pictures if you have repair work done to your car.

Diminished Value

This is where Hance’s Auto comes in. We can work with your insurance company to come up with a mutually acceptable number that you feel comfortable with. That’s even if your vehicle is worth repairing — it could be deemed a total loss. This means it will cost more to fix the vehicle than the vehicle is worth.

Medical Costs

If you are found not to be at fault for the accident, you can go after the other insurance company for compensation on your medical bills. Sometimes, the other person doesn’t have insurance, or maybe the amount you’re quoted won’t be nearly enough to cover your bills. In this case, you may want to get in touch with a personal injury attorney to fight for additional compensation.

Deductibles

It depends on your exact situation, but you may have to pay a deductible before getting payment for your claim. If you’re eventually determined not to be at fault, you may be able to get that money back later.

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Contact Hance’s Uptown Collision Center in Dallas

Need help managing the insurance aspect of your claim? We can assist you here at Hance’s Uptown Collision Center. Contact us today at 214-666-5291 to kick start the process and get the compensation you deserve.

You Got in a Car Accident…Now What?

Thursday, March 24th, 2016

You were driving along innocently enough when all of a sudden, you’re blindsided by a driver who didn’t see the stop sign. Fortunately, everyone’s OK, but now you have a cracked-up car that needs collision repair service — pronto. What do you do now? Here are a few steps to take after you are involved in a car accident. After dealing with the immediate aftermath of the accident, the first step is to schedule an appointment with Hance’s Uptown Collision Center.

Next you should get in touch with your insurance company to see if you have “uninsured motorist” coverage in the event that you get in an accident with someone who does not have insurance. If so, you can get compensation from the driver to recover any losses, says CNN.com.

Now, onto the collision repair process…

Car Accident Dallas Texas

Drop off Your Vehicle

Once you drop off the vehicle at Hance’s, you’ll be required to fill out a drop-off agreement form, listing your contact information and insurance information which will allow us to starting working on the car. Don’t have an alternative mode of transportation? Let us arrange for a rental car for you during this difficult transition. Just so you’re aware: small repairs typically take between three and five days while more complicated jobs can take a week or even up to a month. When we give you an estimate, we’ll let you know of the time frame.

Verification

Next we will verify your car’s VIN, mileage, and license plate number, then shoot a video recording of the vehicle while noting the damage. Please notify us of any pre-existing dents, dings, and scratches so we don’t include those in our estimate.

Assess the Damage

After we have all the necessary information, we put it into our state of the art management software that allows our techs to assess the damage and review the insurance company estimate. Our goal is to provide affordable parts replacement so you don’t have to pay any more than you have to, all the while considering the amount your insurance company has agreed to pay along with “supplement” of needs.

Painting

Hance's Collision Repair in DallasThis is the fun part. Rest assured your car won’t spend more than a day or two in this painting and refinishing phase. For small jobs, it takes just a half day. Attention to detail and precision are both the name of the game here.

Reassembly

Putting all the parts back together again so they work efficiently and correctly is a big part of collision repair, and not something our technicians take lightly.

Cleaning Up

Quality control is the last phase of the collision repair process. This occurs at the completion of all repairs, painting and reassembly. Technicians give the car a once-over, test it out and make any adjustments if needed. It’s at this time that you’ll receive a call to come pick up your vehicle. You return the rental car, get your car back, and get on with life!

Contact Hance’s Uptown Collision Center in Dallas, TX

For the most comprehensive auto body repair in Dallas, contact us at Hance’s Uptown Collision Center at 214-666-5291. We have many convenient appointment slots for you to choose from. Come to us for anything from collision repair and painting to window replacement and detailing. We’ll have you in and out in no time.

Auto Shops Dallas TX: Watch Your Tire Pressure!

Monday, June 30th, 2014

auto shops dallas txDoes the tire pressure warning light on your dashboard seem to be on all the time?  If it does you should take your car to one of the best auto shops Dallas TX, Hance’s Uptown Collision Center.  We’ll check your vehicle’s tires to check for low pressure.  We know how important it is to keep the pressure in all of your tires at about 35 to 36 psi for maximum safety and to keep that pesky tire pressure warning light from coming on.   And because we are one of the best auto shops Dallas TX, we will check them free of charge.  Call us for more information at 214-666-5291 or visit our website to see what other services we offer at www.hanceauto.com.

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Auto Shops Dallas TX: Get Your Car Looking Good Again

Thursday, June 26th, 2014

auto shops dallas tx

Whether you’ve had a small fender bender or a major accident, you need professional paint and body work from one of the best auto shops Dallas TX.  Hance Uptown Collision Center is the collision repair expert and offers friendly, hassle-free service.  We have over 60 years of experience in the auto body repair field and we offer quality auto body work, paintless dent repair, auto painting and auto detailing with upfront pricing.  Visit our website at www.hanceauto.com to see the excellent customer reviews we’ve received as one of the best auto shops Dallas TX.  Then call us at Hance Uptown Collision Center at 214-666-5291 today in the greater Dallas area.

 

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Selecting a Body Shop and Steering

Thursday, February 20th, 2014

What you should know and are not being told by that Gecko or Flo

So you have had in accident with your car in Dallas Texas or surrounding community, now what? First thing you do is call your insurance company to begin the claims process, to start your road back to automotive recovery. That silly Gecko and Flo act like they are your best friends and life and auto collision repair is so easy. We can get you back on the road and make life easy. Well guess what, they are not being completely honest. Not a single insurance company is being honest. And for that matter many collision centers and body shops in Dallas, Texas are not being honest either. They are wanting to lead you down a golden path and money saving tools for them, that leave you and your vehicle short changed. Their business model is to collect premiums and pay out very little in claims. They implement a process and procedure designed to save them money. Money and repair processes owed to you. A proper repair with new parts and a pre-loss condition result. They do this they say to save you money. But why is it when you have a claim, they raise your rates. Why is it that when they use these Concierge and Express programs, they never give you a refund?

Most “independent” shops are different and for good reason. We do not get in bed with insurance companies. We do not let them dictate the process and the results. We are an advocate for the consumer. I personally count it as a blessing to fix cars and help people. We do it, day in an day out many times at no financial gain; by just talking and sharing our experience and knowledge at no charge. Our advice is always free! We do it to help you through a process that is foreign and not an everyday affair to have your car fixed after an accident. We do it, because we truly want what is best for you. And the strangest part is that if the free market was really at work and everyone paid out of pocket for repairs and no insurance was involved, the chain stores would be out of business. The quality of work alone would be enough to close their doors!

What is important to know is that “steering” is illegal. An insurance company should not tell you that by going to any shop you choose, it will be a negative. To say a shop is “not on the program” or not preferred should be of no consequence. You tell them where you are going and who you want them to work with, end of story! They have a right to inspect the vehicle prior to any work being done or any claims being paid. Under the law, they only have so many days to look at the car. They must respond to your desire. There is a tremendous amount of “gray” to this conversation and information that could fill volumes of books. But in the end, you have a consumer bill of rights, you have choices and you should know that any independent auto body shop you choose, have your best interest in mind. We do at Hance’s. We give you options and information. The most important thing you can have when it come to your car and you! -Rob aka Car Nut Dallas

Auto Body Dallas – Independent Insurance Advocate

Tuesday, November 12th, 2013

Taking a moment to share with you this morning a significant change in our business and moral philosophy shift of our operation. When it come to collision repair and Auto Body shops in Dallas, you have many many choices. A lot of times you do not realize the rights you have or the choices you can make when it comes to your car, your accident repair and you or someone else’s insurance company: YOU HAVE THE RIGHT TO CHOOSE. Under Texas Law, the consumer can choose any shop to fix their vehicle. The insurance companies form alliances and business relationships with those facilities that benefit them and their business model for cost savings and price controls. When you choose an Auto Body Shop in Dallas, a lot of times you are directed to a website or mobile resource that gives you predetermined choices that the insurance company has contracted with to fix your car. Those choices benefit the insurance company. It may seem seamless for you, it  may feel like “concierge” service, but in reality it purely a relationship of savings between the “big box shops” and the insurance companies. The DRP – Direct Repair – shops provide discounts and volume to the insurers that you the consumer do not benefit from. You have no “advocate”  looking out for you, your options and your car. Insurance companies say these relationships benefit you the consumer by lowering premiums and getting you back in your car faster and your “life back in order.” That is code speak for lowering their payouts and increasing or maintaining their profits. Insurance companies are not our friends. Not bad people, but they are business. A profit and stock price business. Many years ago, they were suppose to be only mutual companies. Mutual benefit to the policy holders. But now they are Stock companies and their obligation is to the stock holders and to earn a profit. We are required to have insurance to operate a vehicle. Insurance is a good thing when we are in trouble to mitigate our financial loss. But most consumers deal with insurance when they purchase, not when they have a claim, so our understanding of our claims rights is foreign to us. You need an advocate to help you with Auto Body Repair in Dallas to share with you their knowledge, expertise and to help navigate the insurance “game.”

This past week, we decided as a family and as a business owners, to stop participating in our only DRP. We have advocated for years that this is a bad practice, but with a 30 year relationship with one of the largest insurers, we had stability and built in business. Frankly we were/are scared to leave and to not have that source of revenue. This is a tough business and when 30% comes from one source, that is a huge stream of revenue to turn your back on. But morally, ethically and philosophically we have to practice what we preach. We have to continue to be that advocate in Auto Body Repair in Dallas. Some of the business practices we were being asked to do, did not make sense. We could see no benefit to the consumer or our business. Future rights and future business practices were being jeopardized. If we continued our relationship, then we were not being true to our convictions and giving away our rights as shop owners and consumer advocates.

When you have an accident, call us. We want to fix your car, but in the end we want to educate and help you. If we do not get the opportunity to fix your car, at least you will know we gave honest, solid and unbiased advice about your car and your accident. We realize you can go anywhere. We realize you receive a lot of influence from your agent and your provider, but you have rights. You have options and you have the ultimate choice. Call me 214-666-5291. My advice is always free and from now on, no DRP involvement. We are here for you and we can only stay in business with you making the choice to use Hance’s Uptown Collision – Hance Paint and Body.  -Rob aka Car Nut of Dallas

An Open Letter From a One Man Band

Thursday, August 8th, 2013

Wanted to take a moment to thank all of those who have allowed us to work on you car. We come to work everyday with one goal in mind – Empower vehicle owners with good information, fair representation and integrity when it comes to their car and car needs. Whether it is collision repair, service questions or good old fashioned FREE advice.

We are a unique operation. Probably should be on the endangered species list. Very few companies in the collision industry do it this way – The Hance Way. We are not trying to grow and be the biggest in town. Not trying to court the insurance industry and become addicted to their volume. Yes we would love more work and a fancy new auto body shop, but not at the expense of the consumer or our own sanity. When the insurance company and the body shop become symbiotic in their claims handling process, generally the client loses. Our way is to empower you with information. To share with you our knowledge, our nearly 60 plus years of experience. To help you make the decisions with your car and your money. We feel blessed that we make a living at what we enjoy. We acknowledge that we earn our living from someone else’s misfortune. That means we have to be responsible with what has been entrusted to us.

Knowing the above information, I want to apologize if sometimes we drop the ball. If we fail to return a phone call promptly. If we get delayed in our schedule or completion dates. I am practically a “One Man Band”  when it comes to the day to day running of a retro-modern Dallas Paint and Body Shop. I am who you are looking for when you have questions. I am the one who does the pricing. I am the one who takes the “heat” when we make a mistake.

Now, I could not do it without a great cast and supporting crew behind the scenes: Michelle is our office support staff. She is so friendly and understands what I am trying to do in a changing and evolving auto body industry. She supports me in making sure our clients feel welcomed and comforted during a difficult process. She keeps the paperwork flowing and makes sure I go to lunch when I am suppose to. Thanks Evil M 😉  Jose our detailer and painters assistant has been with me for almost 13 years. Pretty unheard of in that position. I have seen him raise a family and get a little grayer. Thank you Jose.  Our painter Oscar, has been painting cars it for over 30 years! He has one goal in mind – Make the customer happy. Make them forget the car was wrecked. He comes to work everyday, works harder than anyone I know. Thank you Oscar!  Our metal Technicians: Terry and Joel have not been with me long, but I went looking for a diverse cast of characters with unique talents and abilities. GOD Blessed me with two guys who work hard in 105* heat. Two guys who tackle each day with the client and their car as their priority. Keeping an eye on the details and my bottom line. Thank you Joel and Terry! Our facilities maintenance tech, Stephen is a life saver. He keeps everything spic and span for what is traditionally a very dirty environment. He understands a clean shop is a safe shop.Yes, I am a one man band and when I am not here, not available or out of the office, the above cast is working hard for you and me. But most of all, I could not be that one man band with out “mom.” Lorraine Wire has done a fantastic job of securing our future financially with conservative decision and an eye on the bottom line. Thank you Mom!

I just wanted you, our Loyal and New clients, to know that we appreciate you. That by choosing Hance Paint and Body (aka Hance’s Uptown Collision), that you are valuing us on the endangered species list. That you value a dying breed. That with your continued support, referrals and understanding, that we may continue to do what we enjoy. GOD Bless you and your families.

-The Leader of the Band

auto body dallas tx
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

What’s Rob talking about?

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