We are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.

We are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.

Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Archive for the 'Auto Body Repair' Category

Free Advice from Hance’s Uptown Collision Center Dallas

Wednesday, November 27th, 2013

Collision Center Dallas | Hance's Uptown Collision CenterEveryone needs someone they can trust for good advice. That is especially true when you are in need of auto body repair from a collision center in Dallas.  We want you to know that you can depend on us to help you navigate the auto body repair process.  Here is our latest video blog from Rob, our collision center VP/Manager:

Collision Center Dallas 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
(214) 666-5291

Auto Body Dallas – Independent Insurance Advocate

Tuesday, November 12th, 2013

Taking a moment to share with you this morning a significant change in our business and moral philosophy shift of our operation. When it come to collision repair and Auto Body shops in Dallas, you have many many choices. A lot of times you do not realize the rights you have or the choices you can make when it comes to your car, your accident repair and you or someone else’s insurance company: YOU HAVE THE RIGHT TO CHOOSE. Under Texas Law, the consumer can choose any shop to fix their vehicle. The insurance companies form alliances and business relationships with those facilities that benefit them and their business model for cost savings and price controls. When you choose an Auto Body Shop in Dallas, a lot of times you are directed to a website or mobile resource that gives you predetermined choices that the insurance company has contracted with to fix your car. Those choices benefit the insurance company. It may seem seamless for you, it  may feel like “concierge” service, but in reality it purely a relationship of savings between the “big box shops” and the insurance companies. The DRP – Direct Repair – shops provide discounts and volume to the insurers that you the consumer do not benefit from. You have no “advocate”  looking out for you, your options and your car. Insurance companies say these relationships benefit you the consumer by lowering premiums and getting you back in your car faster and your “life back in order.” That is code speak for lowering their payouts and increasing or maintaining their profits. Insurance companies are not our friends. Not bad people, but they are business. A profit and stock price business. Many years ago, they were suppose to be only mutual companies. Mutual benefit to the policy holders. But now they are Stock companies and their obligation is to the stock holders and to earn a profit. We are required to have insurance to operate a vehicle. Insurance is a good thing when we are in trouble to mitigate our financial loss. But most consumers deal with insurance when they purchase, not when they have a claim, so our understanding of our claims rights is foreign to us. You need an advocate to help you with Auto Body Repair in Dallas to share with you their knowledge, expertise and to help navigate the insurance “game.”

This past week, we decided as a family and as a business owners, to stop participating in our only DRP. We have advocated for years that this is a bad practice, but with a 30 year relationship with one of the largest insurers, we had stability and built in business. Frankly we were/are scared to leave and to not have that source of revenue. This is a tough business and when 30% comes from one source, that is a huge stream of revenue to turn your back on. But morally, ethically and philosophically we have to practice what we preach. We have to continue to be that advocate in Auto Body Repair in Dallas. Some of the business practices we were being asked to do, did not make sense. We could see no benefit to the consumer or our business. Future rights and future business practices were being jeopardized. If we continued our relationship, then we were not being true to our convictions and giving away our rights as shop owners and consumer advocates.

When you have an accident, call us. We want to fix your car, but in the end we want to educate and help you. If we do not get the opportunity to fix your car, at least you will know we gave honest, solid and unbiased advice about your car and your accident. We realize you can go anywhere. We realize you receive a lot of influence from your agent and your provider, but you have rights. You have options and you have the ultimate choice. Call me 214-666-5291. My advice is always free and from now on, no DRP involvement. We are here for you and we can only stay in business with you making the choice to use Hance’s Uptown Collision – Hance Paint and Body.  -Rob aka Car Nut of Dallas

An Open Letter From a One Man Band

Thursday, August 8th, 2013

Wanted to take a moment to thank all of those who have allowed us to work on you car. We come to work everyday with one goal in mind – Empower vehicle owners with good information, fair representation and integrity when it comes to their car and car needs. Whether it is collision repair, service questions or good old fashioned FREE advice.

We are a unique operation. Probably should be on the endangered species list. Very few companies in the collision industry do it this way – The Hance Way. We are not trying to grow and be the biggest in town. Not trying to court the insurance industry and become addicted to their volume. Yes we would love more work and a fancy new auto body shop, but not at the expense of the consumer or our own sanity. When the insurance company and the body shop become symbiotic in their claims handling process, generally the client loses. Our way is to empower you with information. To share with you our knowledge, our nearly 60 plus years of experience. To help you make the decisions with your car and your money. We feel blessed that we make a living at what we enjoy. We acknowledge that we earn our living from someone else’s misfortune. That means we have to be responsible with what has been entrusted to us.

Knowing the above information, I want to apologize if sometimes we drop the ball. If we fail to return a phone call promptly. If we get delayed in our schedule or completion dates. I am practically a “One Man Band”  when it comes to the day to day running of a retro-modern Dallas Paint and Body Shop. I am who you are looking for when you have questions. I am the one who does the pricing. I am the one who takes the “heat” when we make a mistake.

Now, I could not do it without a great cast and supporting crew behind the scenes: Michelle is our office support staff. She is so friendly and understands what I am trying to do in a changing and evolving auto body industry. She supports me in making sure our clients feel welcomed and comforted during a difficult process. She keeps the paperwork flowing and makes sure I go to lunch when I am suppose to. Thanks Evil M 😉  Jose our detailer and painters assistant has been with me for almost 13 years. Pretty unheard of in that position. I have seen him raise a family and get a little grayer. Thank you Jose.  Our painter Oscar, has been painting cars it for over 30 years! He has one goal in mind – Make the customer happy. Make them forget the car was wrecked. He comes to work everyday, works harder than anyone I know. Thank you Oscar!  Our metal Technicians: Terry and Joel have not been with me long, but I went looking for a diverse cast of characters with unique talents and abilities. GOD Blessed me with two guys who work hard in 105* heat. Two guys who tackle each day with the client and their car as their priority. Keeping an eye on the details and my bottom line. Thank you Joel and Terry! Our facilities maintenance tech, Stephen is a life saver. He keeps everything spic and span for what is traditionally a very dirty environment. He understands a clean shop is a safe shop.Yes, I am a one man band and when I am not here, not available or out of the office, the above cast is working hard for you and me. But most of all, I could not be that one man band with out “mom.” Lorraine Wire has done a fantastic job of securing our future financially with conservative decision and an eye on the bottom line. Thank you Mom!

I just wanted you, our Loyal and New clients, to know that we appreciate you. That by choosing Hance Paint and Body (aka Hance’s Uptown Collision), that you are valuing us on the endangered species list. That you value a dying breed. That with your continued support, referrals and understanding, that we may continue to do what we enjoy. GOD Bless you and your families.

-The Leader of the Band

auto body dallas tx
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

Your Dallas Auto Body Repair Specialist’s Top TIp

Friday, July 26th, 2013

dallas auto body repair | Hance's Uptown Collision CenterWhen you are in an accident it is hard to think of what to do first.  Some might say to make sure to swap insurance information, or call law enforcement.  With our years experience in the Dallas auto body repair and towing industry, we have learned one sure thing you should do as soon as you are in an accident.  Check out this video from our VP/Manager Rob Mays to learn more.

dallas auto body repair 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
(214) 666-5291

 

Dallas Auto Body – Our Blog and Why Choose us?

Friday, June 21st, 2013

dallas auto bodyTime for a blog update and why Hance’s is the Dallas auto body shop you should choose when it comes time to repair your vehicle after an accident.  One reason stands out – EXPERIENCE! Same location, same corner, same attention to detail and customer care since 1955.

Lots of shops have blogs. All Dallas auto body shops are working to keep customers coming through the door. Blogging is the new medium for customer contact and internet exposure. I like to write my blog, answer questions and share valuable insight and information into a sometimes difficult experience. Like most internet marketing we utilize people to help keep our site active and relevant. Sometimes the blogs can be “canned” and designed to just be “filler,” and yes we are gulity of that.  The Dallas auto body market is full of good shops and people working hard for you every day, to restore your car to its pre-loss condition and blogging about it.

At Hance’s our blog is not what is important, it is our personal relationship with each and every client. It is our nearly 60 years of nuturing that relationship from the same corner in far north Uptown and the Park Cities. 4829 Mckinney Ave is our only address. We are not some “corporate shop” working for insurance companies. We are here working for you. We help you navigate the claims process. We do our best to treat you like we want to be treated – fairly, honestly and with respect. Your car, your family and your business is all we can “hang our hat on!”  We do not have 20 insurance companies feeding us business, we do it one client at a time. We are here as a coach and a shoulder to cry on, giving you fair honest automotive opionions. Hopefully that translates into a repair opportunity.

When you search for Dallas auto body shops and our name comes up; read our blog, check out our site and call me. My assistant Michelle will treat you well and if I am assisting another client, she will gladly take a message or place you in my voice mail. I will get right back to you. I will answer honestly and sometimes, you may not like what I have to say about the cost or the amount of damage, but that is what you deserve. You deserve to make a choice in a Dallas auto body shop that you can feel good about, that you can trust and that puts you first. Until next time (or the next canned blog) Take care and GOD Bless. -Rob aka the Car Nut of Dallas

dallas auto body 75205
Hance Paint & Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214)526-0316

Deductible Knowledge and Understanding your Policy

Wednesday, May 1st, 2013

Recently, we have had quite a few clients wanting to pay for repairs, caused by them, to other people vehicles. Their concerns were always about deductibles, meeting a deductible or the repair costing less than a deductible – very rare. We take the time to explain their options and how a deductible works. Generally speaking the following explanation fits a majority of policies, but you need to read yours carefully. Not all policies are the same and the following is a general discussion.

A deductible is a clause in an insurance policy that relieves the insurer of responsibility for an initial specified loss of the kind insured against; also : the amount of the loss specified in such a clause. Makes sense right? In plain English: they write a check for the repairs and you have agreed to that check being less than the total amount due by a specific agreed figure usually $500. Deductibles generally range from $0 to $1000 and any amount in between. The most common is $500. But today we are seeing many $1000 deductibles and a lot of $250 deductibles. Your insurance company has agreed to pay for your repairs up to the limits of your policy less any deductible. This generally applies to your OWN vehicle. The biggest misconception we see on a daily basis is that you are responsible for a deductible on someone else’s vehicle – You are NOT. The deductible only applies to your own vehicle. This is a general rule for consumer policies, commercial polices can be different.  If you read your consumer policy as it relates to losses to your own vehicle when it comes to a deductible, it appears next to the words “comprehensive” or “collision.”  When you file a claim on your own car it is a comprehensive or collision claim and they will pay for repairs, less the deductible  When you hit someone else it is a “liability” claim. You are liable for the damages and your insurance company will assume the cost for you. If you look at your policy, a deductible is usually not present next to the coverage amounts for liability.

It can be very confusing if you do not read insurance policies for a living or deal with them on a daily basis. We all hope that you never have to use it, but when you have an accident, the insurance is there when it is needed. Most people pay $100 a month on average to insure a modern car. You do get what you are paying for. The cheaper the insurance, the cheaper the coverage. Generally speaking the cheaper the insurance, the higher the deductible too. So when you do need that policy to fix your car, you may need to pay up to $1000 out of pocket for your repairs. The only way to save any money is to do a less than quality repair. A professional, quality facility following proper repair procedures and using the right parts, usually has no wiggle room on the repair cost and the deductible. Review your policy and coverage.  Ask your agent for assistance. Check the monthly cost for insurance with a lower deductible, you may be cheaper than you think? Feel free to contact us for further explanation or assistance on your next repair.

-Rob Mays aka Carnutdallas

Dallas Auto Body Shop – Helping You After a Collision

Thursday, March 21st, 2013

auto body repairWe’ve all been there: you drive your beautiful new car off the lot, you lovingly care for it–and then a week later, through no fault of your own…you get in a fender-bender. Your beloved new car is dented, scratched, and in need of repair. On top of that, you are left with a stack of insurance claims to fill out and no transportation. This is a stressful, annoying situation, but at Hance’s Uptown Collision Center, we make the entire process easy for you. Bring your car to us and we will:

  • Do all necessary repairs (including window replacement and frame straightening when necessary)

  • Fix any dents, scratches or paint damage to make your car look like new

  • Handle any incurred insurance claims

  • You can even have a rental car pick you up from our garage (Click here for more information)

Family owned since 1955, Hance’s Uptown Collision Center is still serving third generation return customers. Our goal is to meet all of your Dallas auto body needs with the trademark customer service that has kept us in business for nearly 60 years.

Click to receive $25 off your next Dallas auto body repair purchase of $500 or more.

Dallas Auto Body
Hance’s Uptown Collision Center
4829 McKinney Ave.
Dallas,TX 75205
(214) 666-5291

http://hanceauto.com/

What’s Rob talking about?

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