As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
As of October 2016 we are closed for lunch from 1-2pm M-F. Contact our collision center for the finest auto body repair and painting in Dallas, TX.
Mon–Thur: 7:30am - 5:30pm
Friday: 7:30am - 5pm
Office Closed from 1-2pm for Lunch

Is Paintless Dent Repair Right for You?

June 24th, 2016

Getting in an accident is no picnic. Provided you and everyone involved are OK following an incident like this — whether a fender bender or something more serious — you may turn your sights to the frustration of getting your vehicle fixed. You may have heard about paintless dent repair as an alternative to full-on body work. Yes, it takes less time than auto body repair and can be more convenient, but is it right for your situation? It may turn out that Hance’s Uptown Collision Center auto body repair service is a better choice for you.

pdr dallas

When is PDR a Viable Choice?

There are times in which paintless dent repair is a good choice, but it all depends on the type of accident you have been in. PDR is reserved for less serious accidents featuring small dings that are easy to bang out. Think: shopping carts at the grocery store, small fender benders, baseballs to the roof, etc. Paintless dent repair is generally a more affordable and speedy form of dent repair — one that doesn’t affect the paint job done at the factory. As a less intrusive process for dent repair designed, it’s best for small to medium repair needs. Using state-of-the-art technologies, your trusted Hance mechanic repairs dents by getting under the “skin” of the vehicle to gently coax dented panels back into position. This is done without damaging or scratching the panels at all. Because this approach does not involve painting, the price tag is lower than traditional dent repair work.

If your car has been affected by the following, PDR may be a good option for you:

  • Minor Hail damage
  • Door dings
  • Minor body creases
  • Small dents
  • Bumper indentations

However, this option isn’t always possible when it comes to larger, more serious dents. When you’ve been in a bigger accident with damage not only to the paneling but the paint job as well, it becomes necessary to repair dents and then color match and paint the vehicle. New panels may have to be ordered if the dent is large, scraped or gouged. It takes a trained eye to get the color just right and blend it in seamlessly. This takes vast knowledge of the specific brand and model of car as well.

auto body repair

When is Auto Body Repair Work a Better Choice?

While you may be hoping for paintless dent repair to remedy your situation because it generally takes less time, this isn’t always possible. In the case of auto body repair, the wait for your vehicle to be finished  is well worth it because you are essentially getting a new portion of your car. Panels are ordered from the manufacturer and paint has to be artfully applied to blend the two so it never looks as though you were in an accident. That’s where our technicians come in — who are more like artists than anything else!

Auto body repair is a better choice if the metal of your vehicle has been severely stretched, dented, gouged or creased and the paint is cracked.  With PDR, you simply can’t get scratches out or repair paint damage. In addition, cars that were made prior to 1990 are not great candidates for PDR, as the paint featured on those vehicles isn’t as resilient and flexible as the paint you see on newer cars. As an aside: after the Clean Air Act amendments of 1990, paint-makers began adding water-borne paints to their product lineups in response to clean-air initiatives to cut volatile organic compound emissions, according to Cars.com.

Contact Hance’s Uptown Collision Center in Dallas

To find out why auto body repair may benefit you, please contact us at 214-666-5291. We are conveniently located on McKinney Avenue!

Hance’s Uptown Collision Center

4829 McKinney Ave
Dallas, TX 75205

Importance of Developing Lasting Relationships with Customers

May 31st, 2016

Mays Family DallasPeople want to do business with other people — not companies. That’s why it’s so important for any company to build and cultivate relationships with their customers from day one. Here at Hance’s Uptown Collision Center, we know we wouldn’t be where we are today without our customers. You’ll always find our technicians helpful and customer service reps friendly. We want to get to know you and your car so that you feel good about giving us your business whenever you need to. You’ll know the work will get done quickly, and it will get done right.

We thought we would talk about the importance of nurturing lasting relationships with our customers as part of this week’s blog post.

Communication

There’s no such thing as over-communicating, says Forbes, which is why this is a key part of keeping clients informed through regular communications and updates. Through appointment reminders, specials and deals, and issues you need to know about, we make it a top priority to keep you informed. You have things to do, you’re busy and you want to get back on the road. We don’t keep you in the dark.

Being a Helpful Resource

Adding value to a customer’s experience is key. Providing value, convenience and information sharing draws customers in and helps them trust you. The key to the above heading is “helpful” — giving customers irrelevant information that poses no benefit to them is just a waste of time. Bothering you with information you don’t need just isn’t our style.

Honesty

Crooked auto body repair shops have become somewhat of an old cliche. The whole reason people bring their cars to a shop is because they don’t know how to fix them on their own. Many body shops know that and capitalize on it — especially when they see very young or very old people coming. Honesty is a big part of what we’re about here at Hance’s Uptown Collision Center. We believe it’s the responsibility of a company to be forthright in their dealings with customers in order to foster trust. Anyone can take a customer for a ride, overcharge them for sub-par service and low-quality parts. But they won’t get too far operating like that because word of mouth is a huge swaying factor in where people bring their cars for auto body repair service.

Meeting Deadlines

Just like in the corporate world, meeting deadlines is critical in adding value to your work. Being without a car is a big inconvenience for customers, and we recognize that. You need your vehicle to bring the kids to school, get to work, hit the market — just living life. Barring an unforeseen circumstance, when we give you a turn-around time, we follow through. Your word is your bond, points out Forbes, so by committing to a deadline, you reassure the client that your service will be done in time. Relieve your customers of worry, and they will come back again and again to schedule estimate.

Hance Paint Body Shop Dallas, TX

Contact Hance’s Uptown Collision Center in Dallas, TX

Here at Hance’s Uptown Collision Center, our priority is the relationships we develop with our clients, conducting our business the same way we live our lives: with honesty, integrity and fairness. Backed by more than 60 years of experience, we offer the best insurance-based collision repair and auto body repair in Dallas, TX at competitive prices. Contact us today at 214-666-5291.

Paintless Dent Repair vs. Auto Body Repair

April 19th, 2016

The world of auto repair can have some pretty confusing terms. Two of those terms: paintless dent repair and auto body repair may have you scratching your head. What do these two terms mean exactly and how are they different? Here at Hance’s Uptown Collision Center, we’re all about educating the public, so here’s a look at how they differ. By the way, we offer both kinds of services here at our Dallas-area shop.

Paintless Dent Repair

paintless dent repairWhen a motor vehicle has been in an accident and suffers damage, it can be restored using innovative solutions in paintless dent repair, painting, touch-ups, and precision color matches. Unfortunately, accidents of all kinds can and do happen. Almost 240,000 people were injured in motor vehicle crashes throughout Texas just in 2014, according to the Texas Department of Transportation. Thankfully not all of them are serious, but they leave their mark, to be sure, in the form of small dents.

The main difference between paintless dent repair and auto body repair is that it’s more affordable and faster to fix, plus it doesn’t damage the factory’s paint job. Best for small to medium dents, the latest state-of-the-art technologies are used to access underneath the vehicle’s “skin” and gently nudge dented panels back into position. This all occurs without scratches to the finish. This option is ideal for damage resulting from hail, small fender benders, dings, creases and small dents from impacts.

Auto Body Repair

Sometimes those dents from accidents and fender benders are much larger and can’t be fixed in the above way. For those needs, your motor vehicle is a better candidate for standard auto body repair. Depending on the severity of the dent, we will polish, sand, finish, buff and color match your panels so they blend seamlessly into the rest of the car. When we are finished, you won’t even believe there was damage in the first place! Sometimes we have to remove the whole panel and order a new one. We’ll keep you apprised of the wait time and hook you up with a rental in the mean time.

Auto body repair often takes longer than paintless dent repair because we have to send out for new panels and materials, which can take some time, then we have to perform the labor to get the job done. We’ll even work with your insurance company so you don’t have to deal with the stress of that whole process. If you’re paying outright for the damage, we’ll do our best to keep the costs low for you.

Whichever version of repair you need, you can count on Hance because we:

  • Are family owned and operated
  • Have been in business since 1955
  • Have an A+ BBB rating
  • Offer convenient hours of operation with seven service locations
  • Offer lifetime warranty on workmanship and materials
  • Offer competitive prices
  • Have high ratings on Yelp

Contact Hance’s Uptown Collision Center in Dallas, TX

Bring your motor vehicle in for an estimate and we’ll let you know if paintless dent repair is an option for you or whether you will need standard auto body repair in Dallas. Contact us today and take advantage of our many proven services, such as collision repair, painting, color matching, refurbishing, window replacement and detailing. Save some cash with our coupons!

You Got in a Car Accident…Now What?

March 24th, 2016

You were driving along innocently enough when all of a sudden, you’re blindsided by a driver who didn’t see the stop sign. Fortunately, everyone’s OK, but now you have a cracked-up car that needs collision repair service — pronto. What do you do now? Here are a few steps to take after you are involved in a car accident. After dealing with the immediate aftermath of the accident, the first step is to schedule an appointment with Hance’s Uptown Collision Center.

Next you should get in touch with your insurance company to see if you have “uninsured motorist” coverage in the event that you get in an accident with someone who does not have insurance. If so, you can get compensation from the driver to recover any losses, says CNN.com.

Now, onto the collision repair process…

Car Accident Dallas Texas

Drop off Your Vehicle

Once you drop off the vehicle at Hance’s, you’ll be required to fill out a drop-off agreement form, listing your contact information and insurance information which will allow us to starting working on the car. Don’t have an alternative mode of transportation? Let us arrange for a rental car for you during this difficult transition. Just so you’re aware: small repairs typically take between three and five days while more complicated jobs can take a week or even up to a month. When we give you an estimate, we’ll let you know of the time frame.

Verification

Next we will verify your car’s VIN, mileage, and license plate number, then shoot a video recording of the vehicle while noting the damage. Please notify us of any pre-existing dents, dings, and scratches so we don’t include those in our estimate.

Assess the Damage

After we have all the necessary information, we put it into our state of the art management software that allows our techs to assess the damage and review the insurance company estimate. Our goal is to provide affordable parts replacement so you don’t have to pay any more than you have to, all the while considering the amount your insurance company has agreed to pay along with “supplement” of needs.

Painting

Hance's Collision Repair in DallasThis is the fun part. Rest assured your car won’t spend more than a day or two in this painting and refinishing phase. For small jobs, it takes just a half day. Attention to detail and precision are both the name of the game here.

Reassembly

Putting all the parts back together again so they work efficiently and correctly is a big part of collision repair, and not something our technicians take lightly.

Cleaning Up

Quality control is the last phase of the collision repair process. This occurs at the completion of all repairs, painting and reassembly. Technicians give the car a once-over, test it out and make any adjustments if needed. It’s at this time that you’ll receive a call to come pick up your vehicle. You return the rental car, get your car back, and get on with life!

Contact Hance’s Uptown Collision Center in Dallas, TX

For the most comprehensive auto body repair in Dallas, contact us at Hance’s Uptown Collision Center at 214-666-5291. We have many convenient appointment slots for you to choose from. Come to us for anything from collision repair and painting to window replacement and detailing. We’ll have you in and out in no time.

How to Lower Your Car Insurance

February 24th, 2016

how to lower car insuranceEveryone needs auto insurance — that’s a reality for car drivers of all ages. However, this doesn’t mean you should have to pay through the nose just to be sufficiently insured. It all depends on your research and approach. Do your homework and you can save hundreds of dollars on car insurance just by following a few tried-and-true tips. Lowering your car insurance premiums means you have more cash in your pocket to do the fun stuff.

Compare

This is the first step of your research. Call at least three different car insurance providers to get quotes on coverage. It’s worth the time you’ll spend online or on the phone to check out rates and policies — because they DO vary. Every company vows to save you money, but it’s your job to cut through the clutter to see what the real deal is. In addition to comparing overall rates between companies, ask about options for different drivers within one insurance policy type. This is because different drivers in your family may be at different levels and qualify for different discounts.

Consolidate

It usually pays to bundle, so look into combining all of your other insurance policies into one for a bulk rate. You can include home, renters, and other types of insurance with your auto insurance for one low price. Again, insurance companies vary in their consolidation deals so be sure to ask for that pricing when on the phone. Not only will this save you money in the long run, it will save you time and hassle too, as you don’t have to juggle the paperwork and log-in account numbers associated with each individual policy over multiple providers.

Lower Coverage

With the average car’s age being about 11 years in this country, you may want to consider lowering your collision insurance on your vehicle if it’s worth less than 10 times the premium amount, advises The Motley Fool. Everyone’s financial situation is unique, so if this would save you money each month and you meet the parameters, this could be a wise decision.

Higher Deductible

This is also a highly individual situation, but this option could also save you cash. The Insurance Information Institute says by raising your deductible from $200 to $500, you can reduce collision and comprehensive coverage premium costs by 15 to 30 percent; if you increase your deductible to $1,000, you can save even more — 40 percent or more in fact. Just keep in mind you will be responsible for paying this in the event you have an accident.

Ask About Discounts

This is a relatively easy way to find out how you can save on your car insurance, and it just takes a simple phone call to your existing provider. There are many discounts out there, including for:

  • Low mileage
  • Safe driving
  • Defensive driving courses
  • Students
  • Safety features
  • Loyalty
  • Multi-car
  • Anti-theft
  • Association membership

In regards to the association membership discounts, you may be eligible for this discount through work or personal connections. This may be through your membership in clubs, alumni associations, and societies — all of whom are willing to give drivers a discount on their auto insurance. Call your company’s HR department or your club chair person to inquire. It’s worth the phone call!

Contact Hance’s Uptown Collision Center

Hance's Collision Repair in DallasHance’s Uptown Collision Center can save you money on car repairs, thanks to our family-owned approach since 1955. Visit us to schedule an appointment. Visit Rob’s blog (Car Nut of Dallas) for more car tips or to ask questions you have about your car.

Hance’s Uptown Collision Center
4829 McKinney Ave
Dallas, TX 75205
Phone: 214-666-5291

Collision Center Dallas TX: Avoid Auto Accident Stress

November 7th, 2015

Had a Wreck? You Need the Best Collision Center Dallas TX Residents Recommend

Collision Center Dallas TXHaving an auto accident is never a pleasant experience, but if you use a trusted collision center Dallas TX residents trust, you’ll be in good hands, and so will your vehicle. It doesn’t matter how big or small the damage is, Hance’s Uptown Collision Center can help.

The sooner you find the right collision center Dallas TX car owners use, the faster you can get back on the road again. Don’t let the stress of an auto accident get the best of you, when the answer to your auto body repair needs is readily available. Let the results speak for themselves; visit Hance’s Uptown Collision Center at www.hanceauto.com or call (214) 666-5291 to set up an appointment for a complete and honest estimate.

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Collision Repair Shop Dallas, TX: We Fix Your Bumps and Dents Quickly

October 15th, 2015

We Fix Your Bumps and Dents Quickly

Collision Repair Shop Dallas TXWhen you’re waiting at the stoplight and all of the sudden you hear the tires squeal then feel the hit, your mind begins to spin. Hopefully, you weren’t too close to the car in front of you and the only thing you have to think about is your own car. However bad the damage, chances are pretty good you’re gonna need a collision repair shop in Dallas TX to help you get your car back in shape. That’s where Hance Paint and Body comes in. We take caring for your car seriously and want to get you back together as quickly as possible. Call us today at 214-666-5291 or schedule an appointment online.

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Collision Repair Shop Dallas TX: We Fix Your Car’s Dents and Scratches

October 8th, 2015

Collision Repair Shop Dallas TXThe sound of crunching metal –the sound that means you need a collision repair shop in Dallas, TX–is a sound you will never forget once you experience it.  It can make your heart start racing and your head throbbing. That first instant of an accident is only the beginning of a long journey toward getting your car back to normal. That’s why you need a great collision repair shop in Dallas, TX to help you through the process. At Hance Paint and Body, we’ve been helping our customers with accident repair for over 60 years, and we take their trust seriously. If you’ve experienced an accident and want to have the experts on your side, call Hance Paint and Body, the best collision repair shop Dallas TX residents recommend today at 214-666-5291.
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Collision Repair Shop In Dallas, TX: Get A Great Repair For Your Car

September 18th, 2015

Collision Repair Shop Dallas TXWhen you have an accident, you need the best collision repair shop in Dallas, TX and that’s because your car is closely tied to your feelings of freedom and security.  You want to be able to go where you need to go in a car you feel safe driving.  If your car is undriveable because of an accident, you want to have it back as quickly as possible and in great shape.  Get the help of the best collision repair shop in Dallas, TX, Hance’s Uptown Collision Center.  At Hance’s, we have a long history of taking care of customers and their cars and we’ll do the same for you.  Call us at (214) 666-5291 or go to www.hanceauto.com.

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Collision Repair Shop In Dallas, TX: Watch Out For Icy Roads!

September 11th, 2015

The weather will be turning colder soon and that means icy precipitation is coming that will keep every collision repair shop in Dallas, TX busy.  Freezing rain and ice on the ground mean more accidents and more body damage that has to be fixed.  If you find yourself in a situation that requires quick, reliable body work for your car, call the best collision repair shop in Dallas, TX, Hance’s Uptown Collision Center, at (214) 666-5291.  At Hance’s, we handle all weather-related damage from icy wrecks to hail damage and we’ll get you back on the road fast.  Visit us online at www.hanceauto.com to learn more.

Collision Repair Shop Dallas TX

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